Sales Coordinator

Job Description

Company Outline :

We are excited to offer an opportunity to join our team as part of a new pilot initiative trialling fully remote working. As a forward-thinking company, we’re always looking at ways to offer greater flexibility to our employees while continuing to deliver outstanding service to our customers.

Active Quote provides Life, Health and Income Protection insurance advice to customers via a wide range of insurers, including Aviva, AXA, Bupa, Vitality, AIG, L&G to name but a few.

We operate some of the UK's leading price comparison sites for Health Insurance, Income Protection and Life Insurance with significant innovations and USPs through our world-leading software. We power some of the UK's leading household comparison sites including Money Super Market , GoCompare and Money Saving Expert.

Our customers are at the heart of everything we do. We do not cold call or operate a “hard-sell” business and we pride ourselves on being a pleasure to do business with.

As an Active Quote Sales Coordinator, you will form part of the Qualifying Team function and will be the first contact with a customer, explaining the features of Active Quote and the benefits of the advised sales process, to generate and refer a lead for the Sales Consultants.

The key scope of the role is to make high-volume outbound calls on real time and legacy campaigns to meet an expected call and quality target. You will be expected to offer outstanding customer service being first point of call to the comparison site customer generated leads.

• Act as the first point of contact on call campaigns to bolster a customer’s interest and generate a lead for the Sales Consultants
• Ensure all leads generated are correctly qualified as per the Sales Coordinator script
• Clearly and concisely promote the features and benefits of Active Quote, our products and the advised sales process, whilst taking advantage of cross sell opportunities
• Achieve and maintain targets for productivity, quality and compliance
• Support colleagues and the management team to ensure the best possible outcome for Active Quote and our clients
• Proactively work towards keeping up to date with company processes and policies and adhering to all FCA legislation and regulatory guidelines
• To constantly display and encourage Active Quote company values of INTEGRITY, UNITY, INNOVATION and PASSION

Essential :

• Excellent communication skills both verbally and written towards all our customers and insurers
• A dedication to being reliable, honest and passionate about our customers
• Ability to contribute to a positive, working environment with a good team spirit and strong work ethic
• Strong commitment to delivering exceptional customer experience
• Strong ability to follow scripts
• Proactive and driven individual with a desire to develop
• Capable of meeting targets and goals, with the ability to self-motivate
• Highly resilient

Desirable :

• 6 months customer service or sales experience
• Experience of working within an outbound call centre role, and / or within financial services or regulated Environment
• Administration qualification (e.g. NVQ)

• Salary - £25,077 per annum
• 30 days holiday per year (inclusive of bank holidays)
• Full ongoing training will be provided
• Good location with excellent transport links
• A hardworking but fun and lively atmosphere with opportunities to develop within the business

• Bupa Health Insurance
• Income Protection cover
• Pension Plan
• Extra day off for your birthday
• Enhanced maternity and paternity package
• Opportunities for career development
• Employee recognition scheme