Customer Sales Consultant

Position: Full Time Customer Sales Consultant
Location: Rocester

About

The Role Full Time Customer Sales Consultant Based at our Head Office in Bagshot, Surrey, £25,865 per annum, plus bonus and benefits, 37.5 hours per week including weekdays and weekends (working from home available) As a Customer Sales Consultant, you'll provide exceptional service and offer a consultative sales approach to meet our customers needs. Whether youre answering inbound calls or effectively communicating via live chat, youre an essential support to the store teams.

Through shared ambition, this dynamic team work together to achieve their targets. What you will be doing:
Enthusiasm and drive to meet your targets Liaising with customer via inbound calls and live chat Communicate effectively and build relationships with customers Effectively question customers to establish their needs, demonstrating empathy and providing solutions to support them Confident in closing a sales opportunity Communicate effectively and build relationships with customers Self-motivated and a good team player If youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description, we encourage you to apply.

You may be just the right candidate for this or other roles we may have. What we give back to you:
Quarterly bonuses averaging 8-10% a year of salary 28 days holidays (that includes taking bank holidays into account) Plus an additional day off for your birthday and £50 of incentive vouchers Great pension and sharesave schemes Travel benefits cycle to work scheme and free onsite parking Health benefits access to employee assistance programme and gym discounts Family-friendly policies such as extended maternity pay, shared parental leave and adoption leave Department incentives and social events Nurturing career support such as comprehensive induction training, development programmes, on-line resources, apprenticeships, workshops and day off for volunteering About The Organisation At Big Yellow, our employees are the backbone of our business.

When customers contact our Customer Sales Support Centre, their journey begins with you. Thats why its essential to bring warmth, enthusiasm, and a welcoming attitude to every call, guiding customers through the buying process with confidence. This isnt your typical call centre rolewere a small, close-knit team based at our head office. Despite our rapid growth over the past 25 years, weve maintained a strong family feel.

Our success comes from great people delivering outstanding customer experiences, encouraged by a culture of collaboration and recognition. With comprehensive training from day one, you'll be fully supported as you grow in your career. At Big Yellow we are dedicated to building a diverse, inclusive and authentic workplace. We welcome applications from people from all walks of life regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical / mental disability or offending background.

If you require us to make any adjustments to our interview process, then please let us know. Find out more about life at Big Yellow