Client Relationship Manager - Catering Services

Our client is seeking a dedicated and personable Client Relationship Manager to serve their diverse clientele in the catering sector, operating remotely and supporting the Queenstown region. This role is pivotal in building and maintaining strong, long-lasting relationships with corporate and private clients, ensuring their catering needs are consistently met with exceptional service. You will be the primary point of contact, understanding client requirements, offering tailored solutions, and ensuring seamless event execution.

This position requires excellent communication, organizational skills, and a deep commitment to client satisfaction within a remote work environment.

• Develop and nurture strong relationships with existing and prospective catering clients.
• Act as the main point of contact for clients, addressing inquiries and resolving issues promptly.
• Understand client needs and preferences to propose customized catering solutions and packages.
• Oversee the client experience from initial inquiry through to post-event follow-up.
• Collaborate effectively with internal culinary and operations teams to ensure flawless service delivery.
• Manage client contracts, invoicing, and maintain accurate client records in the CRM system.

Proven experience in client relationship management,