Senior Applications Engineer

Transforming the way companies Design, Manufacture, Connect to, and Service their products, EAC Product Development Solutions (EAC) is a complete source for your product development needs. EAC has been an industry leader for 30 years and our experts help guide companies to achieve their strategic business goals and optimize their technology, systems, people, and processes for long-term success. Our capabilities span the world of Additive Manufacturing/3D printing and the entirety of the manufacturing process from design ideation to product engineering to manufacturing and services in the field.

EAC CULTURE:

POSITION OVERVIEW - A remote work model which the employee must currently reside in the USA, no relocation provided.

The Senior Applications Engineer (SAE) is responsible for proactively educating and empowering clients, delivering high-quality software demonstrations, and providing customer-specific mentoring. This role enhances clients' understanding and effective use of software, ultimately improving their job performance and realizing the potential benefits of software, platforms, and processes to improve job performance and realize business value. The SAE contributes to increased sales of software, services, and training by promoting a client-centric learning environment, collaborating with Sales, and serving as a technical resource and mentor to colleagues.

Responsibilities, skills, and knowledge may be representative, but not all-inclusive of those commonly associated with the position.

Product Demonstrations & Client Education

• Lead the coordination, preparation, and delivery of product demonstrations and mentoring sessions, including developing materials and managing logistics for remote delivery across various geographic locations.
• Ensure demonstrations and mentoring sessions meet or exceed established quality and effectiveness standards.
• Manage demonstration environments and supporting resources to maximize the effectiveness of client education.
• Deliver clear, engaging, and technically accurate presentations tailored to client needs, experience levels, and business objectives.

Technical Expertise & Professional Development

• Maintain strong technical knowledge of applicable PTC products and EAC services.
• Attain required technical certifications within prescribed time frames and attempt limits, as outlined in professional development plans.
• Continuously develop product knowledge, demonstration techniques, and industry expertise to strengthen client engagement and technical credibility.
• Identify opportunities to improve demonstration materials, processes, and technical learning resources.

Sales Partnership & Business Development

• Collaborate with Sales to develop demonstration scopes, schedules, and approaches aligned with client needs and sales objectives.
• Promote EAC services and PTC products during client interactions by connecting technical capabilities to customer challenges and business value.
• Contribute ideas and participate in revenue-generating initiatives for the Technical Sales team and Sales.
• Maintain regular communication with Sales team members and designated senior colleagues to support effective coordination and client engagement.

Peer Mentoring & Informal Leadership

• Serve as a technical resource for colleagues by sharing product knowledge, demonstration techniques, and effective client education practices.
• Provide constructive feedback and peer review of demonstrations, presentations, and mentoring materials under development.
• Support colleagues who are learning new content by sharing resources, offering guidance, and demonstrating effective approaches.
• Model professionalism, accountability, collaboration, and a commitment to quality in day-to-day work.
• Proactively…