Strategic Account Executive - Virtual; Western Region

Position: Strategic Account Executive - Virtual (Western Region)
Our Story

At Alight, we believe a company's success starts with its people. Alight embraces values that come directly from our people - purposeful, human, united and growth-minded - reflecting our inclusive culture and promise that our clients expect. We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.

Our

Benefits

With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities - all within a thriving global organization.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 6 years in a row.

Great Place to Work

Thanks to the work of every colleague, Alight has received multiple awards of recognition including "Great Place to Work" for the past 7 years and Fortune's "Best Companies to Work For."

The Role

The Strategic Account Executive (SAE) is responsible for deepening and expanding Alight's relationships with existing clients. This role blends credibility, executive presence, and a client-first mindset to ensure retention, solve challenges, and uncover growth opportunities across current accounts. The SAE is polished, professional, and comfortable engaging at the highest levels of a client's organization.

Responsibilities

• Serve as a trusted advisor to CHROs and senior client leaders, presenting confidently and building executive-level relationships.
• Develop deep credibility with clients by understanding delivery nuances, supporting teams through escalations, quality issues (E&Os), and change order negotiations.
• Use this credibility and executive presence to broaden connections across client organizations, meeting additional leaders, identifying challenges, and linking them to Alight's solutions.
• Lead renewal and retention strategies, including preparation, presentation, and negotiation, ensuring long-term client satisfaction.
• Apply a client-first, growth-oriented mindset-leveraging existing access and relationships to cross-sell and expand business.
• Collaborate with internal partners to address client challenges, coordinate resources, and deliver ROI/VOI-driven solutions.
• Tailor deal approaches to client personalities and processes, designing unique solutions rather than one-size-fits-all strategies.
• Conduct regular performance reviews with clients to share results, address concerns, and identify new opportunities for growth.

Requirements

• 5+ years of success in account management, client success, or strategic sales within HR, consulting, brokerage, healthcare, or related industries.
• Proven track record managing mid-to-large employer accounts (5,000+ employees).
• Polished, professional presence with strong executive communication, influencing, and negotiation skills.
• Deep understanding of Alight's solutions and delivery, with the ability to navigate client-specific nuances.
• Strong problem-solving skills with the ability to create innovative, client-specific strategies.
• Growth mindset with proven ability to identify and close expansion opportunities.
• Collaborative approach with a passion for long-term client partnership and retention.
• Excellent organizational, administrative, and interpersonal skills, with a keen ability to manage complex relationships.
• Exceptional negotiation and influencing skills, with the ability to persuade and collaborate effectively with clients, brokers, team members, and leadership.
• Demonstrated ability to meet goals and manage a complex portfolio of accounts.
• Skilled in facilitating strategic planning discussions, helping clients define and achieve key objectives.
• Strong listening, inquiry, and communication skills, with the ability to translate strategic discussions into clear, actionable plans.
• Travel Expectation 25-50% (sometimes on short notice) to support meetings with clients

Application and Interview

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully…