Sustaining Communities Officer

Location: Dumfries & Galloway – Home based, with regular travel across the region.

This role will primarily cover the West of the region, specifically postcode areas DG5, DG6, DG7, DG8 and DG9.

Salary range: £29,329 – £37,142

Hours: 35 hours each week, worked Monday to Friday. Fixed term contract to end of February 2028.

About Us

Loreburn is a registered social landlord (RSL) and Scottish Charity, with 2,700 homes across Dumfries & Galloway. Established more than 40 years ago, our vision and mission is to ‘create great places to live’ by providing good quality, well maintained, and affordable homes.

As a community-based association, we place our tenant facing services at the heart of the communities we serve. Our ‘Hub, Home & Roam’ working model allows our team to work flexibly, ensuring they can be where they’re most needed, supported by the right tools and resources to deliver on our commitments to tenants and communities.

The Role

Funded via the National Lottery, the postholder will operate in the West of Dumfries & Galloway, working alongside a colleague in the East of the region. The Sustaining Communities Officer will form part of the Housing Services team and align with Loreburn’s operational directives.

This position will play a key role within the community, working directly with people who require assistance and guidance to sustain their tenancy whether they are moving into their first home or have had a change of circumstances. This could relate to benefit maximisation, obtaining essential items, reducing social isolation, tackling energy debt, or identifying relevant support options.

Partnership working, collaboration, signposting, and effective communication are vital elements of the role, liaising with various agencies to achieve positive results for the customer.

The role requires someone who is highly organised and IT proficient, who can manage changing priorities and work effectively both independently and as part of a team.

Regular travel within the region is a necessary part of this role.

What We’re Looking For

What’s really important is that you have a strong commitment to excellent service delivery and are highly organised in your approach. Experience in a similar role would be an advantage and IT skills across a range of packages are essential.

The ideal candidate will:

• Have knowledge of the housing sector.
• Be comfortable working with a high degree of autonomy.
• Possess strong customer service skills.
• Have a thorough understanding of Welfare Benefits.
• Be highly organised with excellent time management skills and the ability to plan tasks and projects.
• Be ICT proficient, particularly across Microsoft packages.
• Be confident to take ownership of issues and proactively seek solutions.
• Have excellent collaboration skills and be able to form strong working partnerships.
• Have experience of planning and delivering group sessions.
• Be able to produce detailed and accurate reports of activities.

We value potential and a commitment to learning and encourage applicants who may not possess every requirement to find out more.

The ability to work from home in a suitable space, along with access to broadband is essential. As an agile role, a driving licence and access to a vehicle will also be necessary.

Please take a look through the role profile for more information about the role, what’s required, and the skills and competencies we’re looking for.

Working With Us:

Along with a supportive work environment and a collaborative culture, we offer generous benefits and a great work/life balance.

· Competitive pay and rewards

· Matched pension contributions up to 8% and life cover of 3 x salary

· Salary sacrifice options for pension contributions

· 8 weeks paid holiday (pro-rata) which includes 12 fixed public holidays and a Christmas closure

· Wellbeing Time – alternative to a 34-hour week. Staff have 49 hours (pro-rata) throughout the year to offer greater flexibility and support to health and work/life balance

· Westfield Health Plan – contributions towards a range of services including dental, optical, therapies, counselling and wellbeing services.

· Employee discounts including Blue Light card, cashback and high street…