Community Manager

Position: Community Manager, United States

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Community Manager, United States

Join GTIA. Help shape the future of the global IT channel.

The IT channel powers how businesses worldwide run, stay protected, and grow. GTIA exists to make that channel stronger. Our mission is to advance the people and businesses of the global IT channel with trusted, unbiased resources as an inclusive community that drives growth.

We are the only vendor-neutral, non-profit membership community connecting and representing the worldwide IT channel. Our more than 3,000 corporate members include IT solution providers, MSPs, vendors, distributors, and other companies, representing tens of thousands of professionals, with communities and events across North America, EMEA, and ASEAN. Through education, training, events, and market research, we help them build sustainable, secure, and profitable businesses.

And we're growing fast.

Our impact reaches beyond the industry. Through the GTIA Foundation, we support the communities where our members live and work, with $5 million in donations and grants awarded in 2026. Our story runs deep. We launched as GTIA in 2025, carrying forward a long history of serving the IT channel as the former CompTIA Community. Now we're writing the next chapter, and we want you to help write it.

Life at GTIA is shaped by our core values:

• Member First:
  Start every idea with the people we serve.
• Growth Minded:
  Learn, stretch, and take on new challenges.
• Build Together:
  Collaborate across teams, time zones, and regions.
• Share the Vibe:
  Celebrate every win, big and small.

What you'll get:

• A fully remote work environment
• Unlimited PTO
• A strong incentive program

We're looking for more than employees. We're looking for partners who share our vision and want to make a real impact on a global stage. If you're ready to grow, contribute, and reach new heights, join us. Where the IT channel connects and grows. #WeAreGTIA

Summary

The Community Manager, US, is the hands-on face of GTIA for members in the US. The Manager builds direct relationships with member organizations, manages the community's interest groups, monitors the health of its chapters, and stays on top of the issues that matter most to members there.

This role does the engagement and growth work. It turns the regional strategy into daily member connection, and it brings what members are saying back to GTIA. The Manager works as part of a regional team and partners closely with the other departments that deliver member resources, events, and programs. This position reports to the VP, Head of North America, & ASCII Community.

Essential Duties and Responsibilities Member Engagement

• Build direct, ongoing relationships with member organizations in the community. Know their businesses, their leaders, and their priorities.
• Be the community's day-to-day voice for GTIA. Respond quickly and connect members to peers, programs, research, and resources.
• Create stickiness for membership through peer connection, industry resource contributions, speaking opportunities, and volunteer leadership roles.
• Welcome new members and bring them into the groups and events that fit them best.
• Spot members at risk of leaving early. Work with membership and member experience colleagues on retention and renewal.
• Partner with the Growth team to identify member prospects in your region and support member acquisition through community engagement and local relationships.
• Lead with a member-first attitude. Start every decision with what serves members best.
• Manage the Community Executive Council.
• Recruit, develop, and support Executive Council members.
• Work closely with Executive Council leadership (Chair, Vice Chair, Chair Emeritus) to guide the council's work to support GTIA’s organizational goals.
• Set agendas and meeting…