Remote Care Concierge - Medical Assistant

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Remote Care Concierge
- Medical Assistant

Call Center Full Time Professional US

3 days ago Requisition

Salary Range: $18.00 To $22.00 Hourly

Remote Care Concierge (Medical Assistant)

Patient Experience | Remote

Employment Type:

Full-Time

Start Date:

November 30, 2026

About Nsight Health

Nsight Health is transforming how care is delivered through Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Behavioral Health Integration (BHI). We empower healthcare providers to manage chronic conditions using real-time data, AI-enabled technology, and 24/7 clinical support. Our HIPAA-compliant platform connects patients and care teams nationwide—improving outcomes, adherence, and peace of mind. Join a fast-growing, mission-driven team that blends healthcare and technology to make a measurable difference in people’s lives.

Nsight Health — Where Technology Meets Compassion.

Position Summary

As a Remote Care Concierge, you’re the human voice patients reach when it matters most. Our voice AI handles routine calls and hands off the rest to you with a screen-pop showing who the patient is and where they are in their program. From there, you finish the job on the same call: enrolling, setting up devices, educating, troubleshooting, re‑engaging, or retaining the patient.

You’ll start by certifying in Onboarding, Adherence, and Support, then add Enrollment and Retention on the floor. You earn one monthly productivity bonus across every intent you’re certified to handle, so every new certification grows your earning potential.

AI Fluency Requirement
- Non-Negotiable

Nsight Health is an AI‑first organization. Every team member is expected to actively use AI tools in their day‑to‑day work - not as a novelty, but as a core productivity multiplier. This role requires genuine curiosity about AI, comfort experimenting with tools like Claude, ChatGPT, and workflow automation platforms, and the judgement to know when AI helps and when it doesn’t.

If AI makes you uncomfortable, this is not the right role.

Key Responsibilities

• Intent‑Based Call Handling:
  Read the AI‑generated case and screen‑pop, identify where the patient is in their program, and complete the next step on the same call for any intent you are certified on
• Patient Onboarding:
  Lead onboarding sessions with newly enrolled patients by phone or video; explain the purpose of remote monitoring and guide patients through unpacking, setting up, and connecting their devices (e.g., blood pressure cuffs, scales, glucometers, pulse oximeters)
• Initial Setup, Education, and Medication Review:
  Complete initial setup and education documentation and the medication review during the onboarding call so no follow‑up is routed to another team
• Proactive Adherence Outreach:
  Conduct outbound outreach to patients who are behind on readings; educate, resolve barriers, and return them to consistent daily use
• Interactive Communication:
  Perform Interactive Communication calls that assess patient status and maintain program eligibility
• Outreach Prioritization:
  Prioritize outreach based on adherence status and campaign requirements, and coordinate with AI outreach so patients are not double‑contacted
• Patient Support:
  Resolve inbound product, service, device, and account inquiries across phone, email, and chat; process device replacements, re‑shipments, and gateway re‑links per SOP
• Enrollment (upon certification):
  Make outbound calls to warm and hot leads on behalf of the patient’s own doctor—no cold‑calling; educate, handle objections, and enroll patients; meet daily and weekly enrollment goals
• Retention (upon certification):
  Own…