Remote Case Manager - Social Services

About the Role Our client is seeking a dedicated and organized Remote Case Manager to join their virtual social services team, serving clients across various regions including Upington. In this fully remote role, you will be responsible for assessing client needs, developing care plans, and coordinating services to ensure individuals receive the support they require. You will leverage technology to connect with clients and service providers, advocating for their best interests and monitoring progress.

This is an ideal opportunity for an experienced professional who thrives in a remote environment and is passionate about social impact.

• Conduct comprehensive needs assessments of clients remotely via phone and video conferencing.
• Develop individualized service plans in collaboration with clients and their families.
• Coordinate and arrange for the delivery of appropriate social services and resources.
• Monitor client progress and effectiveness of interventions, adjusting plans as needed.
• Maintain accurate and confidential case files and documentation in the electronic system.
• Act as a primary point of contact for clients, providing guidance and support.
• Liaise with external agencies, healthcare providers, and community resources to facilitate service delivery.

• Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
• Professional registration with relevant bodies (e.g., SACSSP) is highly desirable.
• Proven experience in case management, social work, or a similar client-focused role.
• Excellent communication, active listening, and problem-solving skills.
• Proficiency with case management software, virtual meeting platforms, and standard office applications.
• Strong organizational skills and the ability to manage a remote caseload independently.
• Reliable internet connection and a dedicated home office setup.

• Competitive monthly salary commensurate with experience and qualifications.
• Fully remote working arrangement offering significant flexibility.
• Opportunities for professional development and continuing education.
• Be part of a forward-thinking organization committed to accessible social services.
• Directly impact the lives of individuals by connecting them with vital support systems, regardless of their location within Northern Cape and beyond.