Direct Monitoring Officer

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We value our colleagues in Cambridgeshire County Council and have developed a number of benefits in addition to the basics like annual leave, sick pay, pension and mileage…

• A comprehensive wellbeing package to cover all aspects of wellbeing
  , both in and out of work, which can also be accessed by your family
• Buy up to 4 weeks additional annual leave (pro-rata) through our salary sacrifice scheme
• Take your bank holidays flexibly to better suit your personal circumstances
• Make Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings
• Access to development opportunities
  , apprenticeships and qualified coaches to support your personal and professional growth
• Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
• Access to Peer Support Groups through our IDEAL staff equality, diversity and inclusion network
• Opportunities to nominate and receive Employee Recognition Awards
• A Our Cambs Rewards account, giving you access to in-store and online discounts as well as our Car Lease and Cycle to Work schemes

Take a look at our Employment Benefits Brochure attached to this advert to find out more.

Direct Payments Monitoring Officer (DPMO)

Are you an enthusiastic, hardworking and flexible individual looking for an exciting opportunity in a Finance Monitoring role?

The work base is Amundsen House, St Ives, with predominantly hybrid working from home or other council offices. We are committed to flexible ways of working and place a strong focus on employee wellbeing.

We are a dedicated, small friendly and supportive team that encourages learning and development. In this role, you will contribute to the effective operation of the Direct Payments Monitoring Team, working closely with Adult Social Care and Finance colleagues.

Your responsibilities will include monitoring Direct Payment and Individual Service Fund accounts to ensure funds are spent in line with a person's care and support plan. You will also ensure that assessed client contributions are being paid where applicable, accurately calculate any underspends or over payments for recovery in accordance with guidance and policies, and raise any concerns regarding the use of funds appropriately.

You will need excellent interpersonal and communication skills, together with the ability to represent the service in a positive and professional manner. A proactive approach, strong organisational skills and the ability to work independently using your own initiative are essential.

Interviews will be held via Microsoft Teams.

• Monitoring Direct Payment and Individual Service Fund accounts to ensure funding is used in line with care and support plans.
• Investigating account activity, identifying underspends, over payments and other monitoring concerns, and taking appropriate action.
• Providing advice, information and support to service users, support staff and Adult Social Care colleagues.
• Working closely with Adult Social Care teams and partner organisations to resolve monitoring issues and support positive outcomes.
• Using financial and information systems to analyse data, maintain accurate records and produce reports.
• Identifying and escalating potential financial abuse or safeguarding concerns where appropriate.
• Supporting the continuous improvement of Direct Payment monitoring processes and procedures.

We're looking for someone who can demonstrate:

• Excellent communication and interpersonal skills, with the ability to build positive working relationships with a wide range of people.
• Strong organisational skills and the ability to prioritise a varied workload effectively.
• Good…