Bilingual Specialist

Bilingual Welcome Specialist### Bilingual Welcome Specialist Apply:
United States - Remote:
Full time:
Posted Today:
JR37040

Inizio has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.  Primary responsibilities will be to Represent clients on a variety of projects via inbound/outbound telecommunication with consumers and providers as well as pull through coaching of a team of Healthcare Communicators. The ability to exhibit excellent customer service skills will have a direct impact to the Inizio organization and to our client.  

This is your opportunity to join Inizio Engage and represent a top biotechnology company!  
** Why You’ll Love Working Here
** We believe great people deserve great support—at work and beyond. That’s why we offer a rewards experience designed to help you thrive personally, professionally, and financially:
* Competitive pay that recognizes your experience, expertise, and impact
* Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave
* Company-paid holidays so you can rest, recharge, and focus on what matters most
* Recognition programs, contests, and awards that celebrate your contributions
* Continuous growth opportunities through learning, leadership development, and career advancement support
* A collaborative culture where your ideas are valued and your work makes a difference

We’re also proud to be recognized for creating an exceptional employee experience:
* Best Place to Work in Bio Pharma — 2022, 2023, 2025
* Certified Great Place to Work — 2021, 2023, 2025, 2026

Learn more:

** What will you be doing?*
* * Maintain excellent quality standards for all client programs; adhere to program scripts and guidelines. Accurately collect information required by individual programs and correctly capture in specific program databases.
* Exhibit effective communication and tele-management skills.
* Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed.
* Possess effective organizational skills, including working with multiple projects simultaneously.
* Adhere to all company policies and Standard Operating Procedures.
* Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed.
* Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).
** What do you need for this position?*
* * High School Diploma, or equivalent work-related experience required.
* Spanish fluency as well as the ability to pass a medically inclined Spanish certification.
* Excellent verbal, written and listening communication skills.
* Competency with a computer keyboard and mouse.
* Pleasant telephone manner.
* All Amgen Welcome specialists are expected to consistently maintain the ability to join frequent meetings and calls without disruption and actively participate.
* Must have a designated separate home office space that is quiet and away from distractions  The base pay range for this position is $19.50hr. The final compensation offered to a successful candidate will be determined by factors such as experience, skills, internal equity, and business needs.
** About Inizio Engage
** Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver…