Customer Programs & Products Manager_UIL

Job Title:

Manager
- Customer Program & Products Management

Location:

Orange, CT

Reports to:

Manager, C&I Conservation & Load Management Work Type:
Office (5 days onsite) The salary range for this position is based on experience level ranging from $106,000 to $132,500 plus up to 16% bonus

What We Offer

• Competitive benefits and growth opportunities
• Generous performance‑based bonuses 12%
• 401(k) match
• Comprehensive health, dental, and vision insurance
• Tuition reimbursement
• Professional development and clear career advancement pathways

Scope of Work
- Main duties, settings, geography, reporting relationships, other relationships:

This position, in the Commercial & Industrial, Conservation & Load Management group, manages the development, implementation and operational requirements of new and established energy efficiency and demand side management program and product offerings for the Avangrid networks companies specifically UI, SCG, CNG, and Berkshire Gas to meet or exceed growth, revenue and/or regulatory objectives. This is accomplished through superior collaboration with program implementation vendors and internal business areas, including, but not limited to, marketing, regulatory, legal, procurement, engineering, operations, and senior management.

Success also requires an understanding of local/state/federal codes and policies and the ability to influence utility regulators.

KEY RESPONSIBILITIES

Existing Programs/Products Offerings - responsible for achieving growth, savings and profitability targets for existing program and product offerings through management activities which include:

• Developing and implementing comprehensive program/product plans through collaboration with key stakeholders.
• Responsibility for budget development, monitoring and variance reporting.
• Provide direction and guidance on tasks performed and completed by program/product support personnel including the Energy Specialists and Administrators
• Oversight of all aspects of vendor related services including initiating and advancing the procurement process, managing vendor activities, reporting, and budgeting.
• Ensuring processes are efficient while meeting quality assurance standards and complying with regulatory requirements.
• Delivery of outstanding customer service by ensuring programs meet customer expectations and issues are resolved in a timely manner.
• Required internal and external reporting.
• Calculate and document anticipated energy savings and incentives—calculate anticipated energy savings from proposed projects using the approved program savings document and other reasonable technical evaluation techniques. Determine incentive amounts within program rules. Document and track all participation progress including energy savings calculations and incentive amounts within the approved program tracking platform.

Developing and supporting marketing, promotional, and outbound business development strategies to increase customer awareness and adoption of program offerings. This includes identifying and targeting high-potential customers, conducting proactive outreach and prospecting activities, building relationships with key decision-makers, supporting direct calling campaigns, coordinating customer engagement efforts, and leveraging market intelligence to generate new opportunities and expand participation across the portfolio.

New Programs/Products Offerings – responsible for the development and implementation of new and innovative offerings that meet customer needs while providing opportunities for AVANGRID. This is accomplished through:

• Developing detailed and comprehensive proposals for recommended offerings through a knowledge of energy, energy efficiency, and equipment technologies and understanding of customer needs.
• Implement at…