Studio Manager

Studio Manager

The Studio Manager plays a pivotal role in ensuring the smooth operation and performance of the studio. This position requires strong leadership, organizational skills, and a proactive approach to managing both staff and studio operations. The Studio Manager reports directly to the Regional Manager and collaborates closely with the Head Coach and ASM to achieve studio goals and uphold brand standards.

The Studio Manager role is essential for ensuring operational excellence, staff development, and member satisfaction within the studio. The ideal candidate will bring leadership, communication, and organizational skills to drive the team towards achieving studio KPIs and delivering exceptional member experiences.

• Conduct weekly 1:1 meetings with the Head Coach and ASM and monthly 1:1 meetings with SAs
• Optimize SA schedules to ensure adequate coverage during class times
• Responsible for publishing SA schedules by the 15th of every month for the following month
• Ensure proper training and development of staff to handle daily studio operations
• Communicate staffing needs to HR and Regional Manager and manage recruiting for the studio
• Daily oversight of ASM, SA and Coach clock ins to match scheduled shifts (Saturday-Friday)
• Manage PTO requests for ASM, SAs, and Coaches

• Facilitate effective communication channels between staff members, including overseeing Studio Daily Shift Recaps, Sales Team Recap Emails, and Whats App Messages
• Participate in all required webinars and meetings and disseminate information to the entire team
• Facilitate and participate in Manager, Leadership, All Staff, and SA Meetings
• Conduct daily audits of the Studio Daily Beat Report and Listen
  360 feedback
• Implement studio performance improvement plans, if studio is under performing
• Collaborate with the Regional team to set monthly, quarterly, and annual KPI goals for the studio team
• Responsible for meeting the goals set in studio meetings
• Ensure accurate DSR reporting
• Respond to all member inquiries within 48 hours and escalated concerns within 24 hours
• Be present during peak class check-ins to engage with staff and members
• Manage Ecotrack tickets, maintenance requests, and communication with the facilities department
• Set clear SA expectations (SA Huddle) regarding Orange book follow ups, the intro process and general daily operations
• Execute and update studio Marketing Plans to drive member engagement and retention
• Ensure compliance with local marketing budgets to plan and oversee studio events
• Responsible for coordinating the monthly studio newsletter and calendar updates
• Foster a collaborative relationship with the Head Coach to ensure front-of-house (FOH) and back-of-house (BOH) alignment
• Attend at least one class per week to maintain a comprehensive understanding of all aspects of studio operations
• Performs other assignments as requested.

• Strong leadership and team management skills with the ability to motivate, coach, and develop employees.
• Excellent customer service and relationship-building abilities.
• Proven sales and business development skills, including membership sales and retention.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent organizational and time-management skills.
• Strong problem-solving and decision-making abilities.
• Ability to analyze performance metrics and use data to drive business results.
• Financial management skills, including budgeting, forecasting, and expense control.
• Ability to recruit, train, and retain high-performing staff.
• Strong conflict resolution and interpersonal skills.
• Ability to maintain professionalism and confidentiality.
• Kno…