Customer Success Coach

Customer Success Coach

Volie, Inc. | Remote – Fort Myers, FL Area Preferred

About Volie

Volie is a growing automotive technology company helping dealerships improve customer communication, BDC performance, and operational efficiency. Our platform gives dealerships the tools, data, and insights they need to work smarter, improve customer engagement, and drive better results.

We're looking for a Customer Success Coach who enjoys building relationships, solving problems, and helping customers succeed.

Location & Work Environment

Volie is a remote-first company, but we're especially interested in candidates located in the Fort Myers/Southwest Florida area. Our local team gets together approximately twice a month for in-person meetings and collaboration, and we'd love for our next Customer Success Coach to be part of those gatherings.

While local candidates are strongly preferred, we're open to exceptional candidates outside the area.

About the Role

As a Customer Success Coach, you'll be a trusted advisor to our dealership customers, helping them get the most out of Volie's platform.

This is more than a traditional customer support role. You'll work directly with dealership teams to understand their goals, evaluate performance, identify opportunities for improvement, and coach them on BDC best practices.

You’ll use data, industry benchmarks, and your knowledge of the platform to help customers improve efficiency, increase adoption, and achieve measurable business results.

Key Responsibilities Customer Coaching & Training

• Coach dealership teams on BDC best practices and effective use of Volie's platform.
• Provide ongoing training, educational resources, and personalized recommendations.
• Help customers identify opportunities to improve workflows, productivity, and customer engagement.

Customer Success & Relationship Management

• Build strong, trusted relationships with assigned customers.
• Conduct regular check-ins and quarterly business reviews to evaluate performance and progress toward goals.
• Proactively identify challenges, training needs, and opportunities to improve customer satisfaction.
• Collaborate with internal teams to resolve customer concerns and ensure a positive experience.

Performance & Adoption

• Monitor customer engagement, software adoption, and key performance metrics.
• Analyze reporting and identify trends, opportunities, and areas for improvement.
• Translate performance data into actionable recommendations that help dealerships achieve their business objectives.

Customer Growth & Retention

• Identify opportunities to introduce customers to additional Volie products and capabilities that support their goals.
• Work collaboratively with internal teams to support customer retention and account growth.
• Advocate for customer needs and share feedback that helps shape future product improvements.

Qualifications

• 3+ years of experience in customer success, account management, coaching, training, or a related customer-facing role.
• Automotive dealership or BDC experience strongly preferred.
• Experience with SaaS or software platforms is a plus.
• Strong communication, relationship-building, and problem-solving skills.
• Comfortable interpreting reports and performance metrics to make recommendations.
• Ability to work independently, manage customer relationships, and prioritize responsibilities.
• A proactive, consultative approach and genuine interest in helping customers succeed.

Location

Volie is a remote-first company with team members across the country. We strongly prefer candidates in the Fort Myers/Southwest Florida area who can participate in occasional in-person team meetings and collaboration, typically twice per month.

What We Offer

• The opportunity to be part of a growing automotive technology company.
• A collaborative team that values ideas, initiative, and customer success.
• Remote-first work environment.
• Professional growth and development opportunities.
• Paid holidays and paid time off.
• 401(k) plan.
• Company-provided equipment and onboarding resources.