IT Field Technician
Job in
Orlando, Orange County, Florida, 32885, USA
Listing for:
Kavaliro
Full Time
position
Listed on 2026-11-08
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Network Administrator, Desktop Support
Job Description & How to Apply Below
We are seeking a motivated Field IT Technician with strong desktop support skills and basic to intermediate networking experience. This role is responsible for providing onsite technical support, installing and troubleshooting end-user hardware and software, supporting network infrastructure, and ensuring technology systems operate efficiently across client or company locations. The ideal candidate is customer-focused, hands-on, and comfortable working independently in the field while supporting a variety of IT environments.
Key Responsibilities Desktop & End User Support- Provide onsite and remote support for desktops, laptops, printers, mobile devices, and peripherals.
- Install, configure, and troubleshoot Windows operating systems and common business applications.
- Diagnose and resolve hardware, software, and connectivity issues.
- Perform workstation deployments, upgrades, and equipment replacements.
- Support Microsoft 365 applications including Outlook, Teams, One Drive, and SharePoint.
- Assist with installation, configuration, and troubleshooting of network equipment including switches, routers, firewalls, and wireless access points.
- Troubleshoot LAN/WAN connectivity issues.
- Support network cabling, patch panels, and structured wiring projects.
- Monitor network performance and elevate complex issues when necessary.
- Configure basic VLANs, DHCP, DNS, and TCP/IP settings.
- Support wireless network deployments and connectivity troubleshooting.
- Assist with server installations, migrations, and maintenance activities.
- Support Active Directory user management, password resets, and group policies.
- Document network layouts, technical procedures, and support activities.
- Perform equipment inventory and asset management.
- Respond to service tickets within established SLA requirements.
- Communicate technical issues and resolutions to users in a professional manner.
- Provide training and guidance to end users when needed.
- Maintain a high level of customer satisfaction and professionalism.
- Associate degree in Information Technology, Computer Science, or equivalent work experience.
- 2+ years of IT support experience in a desktop, field service, or help desk environment.
- Strong knowledge of:
Windows 10/11 Microsoft 365 Active Directory TCP/IP Networking Printers and peripheral devices Experience supporting:
Network switches Wireless access points Routers and firewalls Ability to work independently and travel to customer locations. Valid driver's license and reliable transportation.
- CompTIA A+, Network+, or similar certifications.
- Experience with Cisco, Meraki, Aruba, Ubiquiti, or Fortinet environments.
- Experience with VoIP systems.
- Basic server administration experience.
- Understanding of cybersecurity best practices.
- Windows Operating Systems
- Microsoft 365 Administration
- Active Directory
- TCP/IP, DNS, DHCP
- VPN Technologies
- Wireless Networking
- Network Switching & Routing
- Printer Support
- Hardware Deployment
- IT Ticketing Systems
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