Commercial Director — U.S. Market

The Basics

• Location: Remote, U.S. Miami preferred, but not required.
• Travel: Required for clients, prospects, and industry events.
• Engagement: Full-time. W2 or 1099.
• Compensation: US $100,000 base + performance-based variable.
• OTE: Approximately US $180,000–US $200,000 at quota.
• Reports to: Founder, directly.
• Working hours: U.S. Eastern Time as reference, with flexibility.
• Languages: Fluent English and Spanish.
• CRM: Hub Spot.

About the Company

Our client is an AI-native customer engagement company focused on transforming how organizations interact with their customers through intelligent automation, AI-powered engagement, and customer experience technology.

Its platform has already been developed and validated at significant scale in Latin America, supporting a major telecommunications operation serving approximately 10 million customers
.

The company is now entering the U.S. market and looking for the person who will help build its commercial engine from the ground up.

Your Mission

You will own the development of the U.S. commercial market.

Your mission will be to:

• define and execute the commercial strategy;
• generate pipeline from zero;
• manage the full sales cycle;
• close new logos;
• develop strategic relationships;
• work directly with the founder, Product, Technology, and Marketing.

This is not a role where you inherit a mature territory or an existing book of business.

You will build it
.

What You’ll Do

• Own and execute the commercial strategy for the U.S. market.
• Drive aggressive new-business development and build a qualified pipeline from scratch.
• Run the full sales cycle: prospecting, discovery, solution design, negotiation, and closing.
• Open and grow relationships with enterprise clients and strategic partners.
• Activate your existing network within the AI, BPO, Contact Center, and Customer Experience ecosystem
  .
• Identify growth opportunities across industries such as:
  • Financial Services
  • Healthcare
  • Retail
  • Logistics
  • Telecommunications
• Position AI solutions as part of a broader business transformation strategy rather than as a simple technology purchase.
• Work closely with Product and Technology to translate real market needs into future product development.
• Track competitors, emerging technologies, and shifts in the AI/CX landscape.
• Maintain an accurate pipeline and forecast in Hub Spot.

What We’re Looking For Non-Negotiables

You must have:

• Proven commercial experience in this ecosystem.
• Closed-deal experience selling at least one of the following:
  • AI / automation solutions
  • BPO or outsourced customer operations
  • Contactability platforms
  • Customer engagement / CX platforms
• An active network of decision-makers across the BPO, Contact Center, and CX ecosystem
  .
• Proven success selling complex B2B technology solutions with consultative and relatively long sales cycles.
• Demonstrated success opening enterprise accounts from scratch.
• Credibility and confidence interacting with C-level executives.
• Startup, scale-up, or high-growth experience.
• Strong commercial judgment, negotiation skills, and executive presence.
• Fluent English and Spanish.

Nice to Have

• Experience selling AI-powered solutions.
• Customer Experience transformation experience.
• Strong knowledge of digital transformation and enterprise technology ecosystems.
• MBA or postgraduate degree in Business, Technology, or Innovation.

Who Will Thrive in This Role

• enjoys building something from zero;
• is highly autonomous;
• moves with urgency;
• loves hunting and winning new logos;
• takes ownership of outcomes;
• understands how to operate without a large corporate infrastructure behind them;
• is genuinely interested in how AI is transforming Customer Experience.

This role is not designed for someone who needs a highly structured onboarding process, an inherited pipeline, or a mature sales organization in order to…