Intake Specialist

Change Lives Every Day While Helping Build One of Florida's Fastest-Growing Law Firms

For many people, the first call to a law firm comes during one of the most stressful and emotional moments of their lives.

They're scared.

They're overwhelmed.

They're uncertain about what comes next.

Your ability to listen, communicate with empathy, and confidently guide someone through that first conversation can completely change their experience.

At Cooper & Cooper, our Intake Specialists do much more than schedule consultations.

They build trust.

They educate.

They solve problems.

They help people take the first step toward protecting their family, their future, and their peace of mind.

If you genuinely enjoy helping people while thriving in a fast-paced, goal-oriented environment, we'd love to meet you.

Build Your Career With a Firm That Is Growing

Cooper & Cooper has grown into a seven-figure law firm in a remarkably short period of time.

That growth means more people are turning to us for help every day.

We're looking for someone who wants to become an important part of that continued success.

Someone who enjoys connecting with people.

Someone who communicates with confidence.

Someone who understands that exceptional client service and exceptional business results go hand in hand.

If you're looking for a career where your work has a measurable impact every single day, this may be the opportunity you've been waiting for.

Why Cooper & Cooper What Makes Cooper & Cooper Different? You're the First Impression of Our Firm

Before a client ever meets one of our attorneys, they'll meet you.

Your professionalism, compassion, confidence, and communication set the tone for everything that follows.

We trust our Intake Specialists with one of the most important responsibilities in our firm because we know first impressions matter.

Helping People Comes First

Conversions matter.

Growth matters.

But those things happen naturally when people feel heard, respected, and genuinely cared for.

Our approach is never high-pressure.

Instead, we focus on understanding each person's situation, educating them about their options, and helping them make informed decisions.

We continually invest in technology, automation, artificial intelligence, and efficient intake systems that allow our team to focus on what matters most - building relationships with prospective clients.

Opportunities to Grow

As Cooper & Cooper continues expanding, there will be opportunities for outstanding team members to take on additional responsibilities, assist with training, contribute to process improvements, and grow into leadership positions.

We invest in people who consistently demonstrate initiative, professionalism, and a commitment to excellence.

The Role What You'll Do

As an Intake Specialist, you'll be responsible for creating an exceptional first impression while helping prospective clients understand how Cooper & Cooper can help them.

Responsibilities may include:

• Answering incoming telephone calls and online inquiries.
• Building rapport and trust with prospective clients.
• Listening carefully to each caller's situation and asking thoughtful follow-up questions.
• Explaining our services, legal process, and consultation options.
• Helping prospective clients understand legal fees and payment options.
• Scheduling consultations and retaining qualified clients.
• Following up with prospective clients who have not yet made a decision.
• Maintaining detailed notes and accurate records in our CRM.
• Coordinating with attorneys and other team members regarding new matters.
• Monitoring lead pipelines and ensuring timely follow-up.
• Responding promptly to text messages, emails, website inquiries, and chatbot leads.
• Helping continually improve our intake process and client experience.
• Delivering…