Director, Elite Client Programs & Loyalty

About

Bloomingdale’s makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale’s like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership.

Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.

About

Bloomingdale’s makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale’s like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership.

Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.

Job Overview

The Director of Top Client Programs (DTCP) is responsible for strategizing, leading and educating the cultivation of Top Clients and maximization of Bloomingdale’s programs dedicated to top tiers. The DTCP builds a culture of top client consideration, ensuring that the highest levels of service are provided, needs are met and top clients are delighted.

A critical part of the DTCP role is to understand the landscape of top client business and experience in the Flagship, providing store partners with objective perspective and candid feedback. They are responsible for identifying the key challenges and requiring their partners to address these challenges to achieve measurable impact. The DTCP will consistently share best practices throughout the Trade Area.

Essential Functions

• Strategize Loyallist, Luxe and Unlocked
• Evaluate the store’s portfolio of top clients, measuring growth and liabilities
• Review top client engagement regularly with leadership team, understanding efforts and identifying next steps
• In partnership with leadership team, select clients to participate in Luxe tier
• Partner with corporate Loyalty team to maximize opportunities to delight top clients through experiences, offers, gifting, etc.
• Partner with business owners and special events team to proactively plan events for top clients

• Challenge and inspire strategic thinking that will enhance the connectivity with and cultivation of top clients, building long term/high value loyalty and growth
• Develop and guide the customer relationship leadership skills of store leadership
• Promote a culture of building relationships with clients at every level, coaching and setting the expectation of the customer as #1 priority

• Drives a commitment to strong client relationships that drive incremental business, with a distorted effort in focus businesses
• Guides and directs to effectively execute client outreach to build loyalty to the seller and the brand
• Serves as a leader and expert in the integration of clienteling technology
• Supports the effort to coach and develop sales and service professionals who exemplify the brand in their interpersonal skills, knowledge of fashion and pop culture and can leverage these skills to sell effectively
• Drives Loyallist integration at every touch point. Ensures that the Loyallist program is actively leveraged as a selling tool and used to drive business and build customer loyalty.…