1st Line Support Engineer

Job Description

Summary and purpose of the Job :

We are looking for a new Technical Support Engineer to join our vibrant team, learn our product portfolio, and work as part of our leading supporting team to ensure our customers are getting the most from our technology.

The successful candidate will be the part of the Service Desk team who are the first point of contact for our customers, answering service desk cases and escalating when necessary and required.

There will be hands on experience in online security, networking, servers, firewall configuration, data handling, communications, and cloud services.

We operate two working patterns of the Service Desk are Monday to Friday  and

There will be an element of travel involved around London supporting our customers.

If you want to further your career from a vibrant and fast-paced organisation, this might be the role for you.

The extent of your duties will include but are not limited to :

• Working amongst a technical helpdesk, providing support to circa 3000 UK schools.
• Remote network troubleshooting
• Supporting a range of technologies
• Custom products designed and developed in house
• VoIP and WiFi solutions
• Cisco firewalls
• Backup and recovery solutions
• Microsoft 365 and Google Workspace environments

The successful candidate will have :

• We are looking for someone with the following skills and attributes.
• Background in providing IT support.
• Excellent communication skills (both written & verbal)
• General IT knowledge and understanding
• Good problem-solving skills.
• Capable of working independently
• Team player
• Good Customer service skills
• Flexible attitude and strong work ethic
• Understanding of networking and protocols
• Experience in PC hardware upgrades

Did we mention the perks?

At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team.

We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer :

Hybrid Working : Flexibility matters. Our hybrid model lets you choose a blend of home and office-based working, so work fits seamlessly with your life.

Annual Leave : Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.

Health & Wellbeing : Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.