Commercial Manager

Position: Commercial Renewals Manager
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** Commercial Renewals Manager  Location – Orpington  Salary – Negotiable + benefits
** We are looking for a Renewals Manager to support our Commercial Business division based out of the Orpington office location.

The Renewals Manager will play a central role in overseeing the end-to-end renewal process for our commercial insurance clients. Working closely with account executives, underwriters, and support teams, you will ensure a seamless and efficient renewal cycle, balancing client needs with business objectives. You will need to be dynamic, organised, and results-driven, with a proven track record in managing renewal processes and a strong focus on customer retention and satisfaction.
This role will suit someone who thrives in a structured yet fast-paced environment, understands commercial insurance, and is passionate about delivering exceptional service while driving retention and growth.

Key Responsibilities
* Oversee and manage the renewal process for commercial insurance clients, ensuring accuracy, timeliness, and compliance.
* Coordinate with account managers, underwriters, and brokers to deliver competitive renewal terms and retain key business.
* Lead and support the renewals team, ensuring processes are followed consistently and effectively.
* Monitor client portfolios, track retention KPIs, and identify opportunities for upselling or cross-selling additional products.
* Implement initiatives to improve client experience and streamline renewal workflows.
* Support strategic planning for renewals, including forecasting and performance analysis.
* Ensure compliance with regulatory requirements and internal quality standards.
* Provide coaching, training, and development opportunities for team members.
* Act as an escalation point for complex or high-value renewals.

What is on offer
* Negotiable basic salary + bonus
* Wide range of additional addon benefits and discounts (Pension, Holiday etc)
What we’re Looking For
* Proven experience in a renewals, retention, or client management role, ideally within insurance or financial services.
* Strong knowledge of commercial insurance products and the renewal process.
* Exceptional organisational skills with attention to detail and accuracy.
* Excellent communication and negotiation skills, with the ability to build strong relationships

Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions.

We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers. Everything we do is about the greater “WE”—never “me.”While

diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers.
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