More jobs:
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
Location: Clarington
Elevate your career as a Support Center Analyst II at eSentire in Waterloo, Ontario. This hybrid role emphasizes customer support, network troubleshooting, and endpoint security.
As a part of eSentire's Support Center, you'll provide critical 24/7 support for Managed Detection and Response services. The ideal candidate will excel in diagnosing network and cloud issues and mentor junior analysts. You will work in high-pressure environments, ensuring uninterrupted service for customers and internal teams.
Key Responsibilities:
• Provide phone and ticket support for immediate resolution
• Monitor services and respond to alerts for stability
• Troubleshoot incidents affecting system performance
• Assist Security Operations and client teams in real-time
• Manage Support Center tickets with timely updates
Requirements:
• Bachelor’s in technical field or equivalent experience
• 4+ years diagnosing endpoint security issues
• 2+ years troubleshooting LAN/WAN networks
• Proficiency in Linux and Active Directory
• Strong understanding of APIs and web technologies
Showcase your skills in troubleshooting and support to enhance eSentire’s operational capabilities.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).