Remote Monitoring Specialist

Overview

Hiab is an ambitious global leader dedicated to writing forward our success story, inspiring and shaping our industry. Our world, in which we operate with class‑leading products, intelligent services and innovative digital solutions, is constantly changing. Together, we keep everyday life moving to build a better tomorrow.

We are looking for a Remote Monitoring Specialist to advise our customers and dealers to improve equipment efficiency and reduce operational costs. You will monitor and analyze incoming alerts and support data related to equipment, diagnosing errors related to the elements of condition monitoring. Findings and diagnostics are communicated to the technical helpdesk and field technicians, who proactively provide solutions and recommendations to customers.

The role is based in the West Cheshire area, UK.

• Perform remote monitoring of equipment alerts for customers' fleet and remote diagnostics of errors.
• Communicate and collaborate with the technical helpdesk and field technicians.
• Continuously build up and maintain the knowledge database.
• Gather knowledge and information from the front lines and help them succeed with new digital ways of working and innovative remote maintenance.
• Perform first‑level diagnostics, recommend corrective actions, and escalade to technicians to improve uptime.
• Provide input and learnings to the data science team responsible for creating and maintaining predictive algorithms.
• Track, aggregate, correlate and analyze equipment KPIs (uptime, efficiency, performance trends, safety alert).
• Track and manage recommendations from creation to close and provide customers detail on outstanding, closed, and completed recommendations showcasing the value received.
• Contribute to continuous improvement of monitoring processes, alarm thresholds, and reporting.

• Bachelor's degree in mechanical/ electrical engineering, system engineering, sustainability or a similar field.
• Very strong experience and background in maintenance services in industrial mechanical engineering equipment fields.
• Strong experience in heavy machinery (or automotive/lorry) maintenance diagnostic and problem solving.
• Understanding of reading and interpreting mechanical, hydraulic and electrical schematics.
• Experience in a similar environment in control rooms, monitoring centres or NOC is an advantage.
• Proficient at interpreting results from complex technical analyses and presenting results in a form that is understood and actionable by operations, product or marketing stakeholders.
• Excellent communication skills (written and verbal), with a real team‑player mindset.
• Fluency in English (both written & verbal) is a must.

We offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.

If you are excited about this opportunity, please submit your application with your CV in English by 15.12.2025. We process applications on an ongoing basis, and the position may be filled before the deadline. We look forward to hearing from you!

Please note that the recruitment process for this position is coordinated by our HR team part of Hiab Business Services based in Bulgaria.

Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on‑road load‑handling solutions, committed to delivering the best customer experience everyday with the most engaged people and partners. Hiab’s premium equipment includes HIAB, EFFER and ARGOS loader cranes, MOFFETT and PRINCETON truck‑mounted forklifts, LOGLIFT forestry cranes, JONSERED recycling cranes, MULTILIFT skip loaders and hooklifts, GALFAB roll‑off cable hoists, ZEPRO, DEL and WALTCO tail lifts, and the service brand HIPERFORM, a comprehensive suite of smart solutions that help maximise the life‑cycle value of Hiab’s equipment.
As the industry pioneer, Hiab continues to make on‑road load‑handling smarter, safer and more sustainable to build a better tomorrow. Globally, Hiab is represented on every continent through its extensive network of 3,000 own and partner sales and service locations, enabling delivery to over 100 countries. The company's continuing operations sales in 2024 totalled approximately EUR 1.6 billion and it employs over 4,000 people.