Student - Leasing Coordinator Job Ottawa area,Ontario Canada,Customer Service/HelpDesk

Position: Student - Leasing Coordinator )

We are looking for a student to support our Leasing Team as a Leasing Coordinator
. You will be called upon to:

Complete confirmation calls and issue notices to of entry to existing residents

Inspect all vacant suites and prepare model suites to ensure show-ready condition

Conduct suite viewings with prospective residents

Create Yardi guest cards

Conduct follow-up calls to prospective residents after viewings

Secure high volume of new residents using proper closing techniques or skills

Review and complete applications with prospective residents

Assist Building Manager in completing the application review process

Manage appointments and Yardi waitlist

Understand and adhere to all criteria outlined in the Certified Rental Building program (CRB) and the Crime Free Program (CFMHP), where applicable

Prepare lease documentation for approval by the Building Manager

Secure resident’s rental insurance

Confirm resident has transferred utility accounts, where applicable

Prepare resident move-in packages

Complete Rent Café onboarding

Complete competitive landscape analysis with monthly market survey reports and competitive shops semi-annually, or as needed

Assist with Resident Events

Engage residents in online review solicitation

Assist in creating marketing content including but not limited to videos of suites and property

Complete customer service calls including scheduled check-in during the first year of residency and annual customer care calls

Respond timely to all telephone and email enquiries

Handle all inquiries, feedback, complaints or concerns professionally and courteously

Requirements for success:

Currently enrolled in college or university program, and returning in the 2026 fall term

Experience in office administration, sales and/or customer service

Ability to put all prospective residents at ease when showing apartments, answers all questions effectively and provides all required information

Ability to overcome obstacles as presented by prospective tenants

Keeps current knowledge on practices in the market and other buildings in the area

Strong communication and written skills in English and/or French

General knowledge of computer software systems, including Microsoft Office Suite (Outlook, Work, Excel)

Ability to work independently and in a team environment

Good conflict-resolution skills, ability to deal patiently, tactfully, and effectively with emotionally charged situations and a client base with diverse cultural, educational and socio-economic backgrounds

Displays a positive work attitude and is enthusiastic

Good organizational skills

On-site position:
Ottawa - Various sites

Other:
Access to a reliable vehicle is an asset

Hours of work:
Tuesday to Thursday 11 a.m. to 7p.m. and Friday to Saturday 9 a.m. to 5 p.m.

Rate of pay: $20.00 hour, 37.5 hours per week

Use of personal cell phone: $20 per pay period (bi-weekly)

Employment period:
May 4 – August 28, 2026

This posting is for a summer vacancy.

We would like to thank all applicants, however only those under consideration will be contacted.

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Osgoode welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

** Although Osgoode Properties does not use AI Tools in the screening of applicants, AI maybe be used by outside vendor is applicant processing**


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