Arabic Bilingual Customer Service Officer - Application Centre

VFS Global, the world’s largest outsourcing and technology services specialist for governments and diplomatic missions worldwide, is currently hiring Submission Officer in ourVisa Application Center in Ottawa. The office will specialize in supporting the end to end operations of the Visa Application whilst ensuring quality and ensuring compliance to these specialized processes.
Written & verbal communication skills in Arabic is preferred.Travel would be part of this Role

Submission Officer
ROLE AND RESPONSIBILITIES

• Document scrutiny and collection of applications for visa processing
• Handle customer/applicant queries personally or via email, telephone.
• Handle cash and bank related transactions if assigned and ensure 100% accuracy
• Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors.
• Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.
• Maintain compliance to the standard operating procedures, manuals etc. without deviation in process
• Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/ customers.
• Encourage applicants to provide feedback on services provided and their overall experience at the application centre.
• Ensure that the entire process is completed within the mandated Turn Around Time
• Assist Deputy Manager/Operations Manager in execution of WB Project
  EXPERIENCE/QUALIFICATIONS REQUIRED:

• Fluent in
  English
  is a requirement for this position.
• Bilingual and fluent in
  Arabic
  is a preferred for this position.
• Excellent written & verbal communication skills in both Arabic and English
• Minimum education:
  
  Bachelor’s degree or global equivalent
• Good knowledge of Microsoft Office packages
• A good attention to detail and high level of accuracy under tight timelines
• A proactive ‘can-do’ attitude
• Flexible / ready and willing to work additional hours, if needed
• Attractive Pay and Medical benefits