Clinical Implementation Specialist, Advanced Orthodontics

Clinical Implementation Specialist, Advanced Orthodontics

Bring your expertise in orthodontics to the world’s largest manufacturer of professional dental products and technologies, Dentsply Sirona.

Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies with a 130‑year history of innovation and service to the dental industry worldwide. The company develops, manufactures and markets comprehensive solutions including dental and oral health products and consumable medical devices under a portfolio of world‑class brands. Its global headquarters is in Charlotte, North Carolina, USA, and its shares are listed on NASDAQ under the symbol XRAY.

As the Clinical Implementation Specialist, you will report to the CIS Manager and be responsible for supporting the adoption, implementation, and utilization of the Sure Smile portfolio for Orthodontists and General Dentists.

• Drive commercial growth across the Sure Smile portfolio, including Sure Smile Aligner, Sure Smile Ortho Platform, and Advanced Sure Smile Platform, ensuring sales, revenue, and utilization targets are achieved in alignment with Dentsply Sirona objectives.
• Provide proactive clinical and software support to Orthodontists and General Dentists using Sure Smile Aligner, Sure Smile Ortho, and Advanced Sure Smile to increase adoption, clinical confidence, and long‑term utilization.
• Lead clinical and software implementation for assigned Sure Smile Platform practices, supporting both orthodontic and GP workflows, including advanced and complex cases.
• Deliver comprehensive doctor and staff training for Orthodontic and GP practices during implementation and post‑implementation, with a focus on Advanced Sure Smile functionality, workflow efficiency, and clinical outcomes.
• Serve as the regional subject matter expert for Sure Smile Software, aligner workflows, and advanced treatment planning across Orthodontic and General Dentist practices.
• Partner with Sure Smile Customer Care, GBS, DS Digital Lab, and cross‑functional teams to troubleshoot and resolve escalated clinical, software, or workflow issues.
• Monitor utilization metrics and clinical outcomes for Orthodontic and GP customers to identify opportunities for growth, optimization, and deeper engagement with Advanced Sure Smile.
• Provide structured clinical, workflow, and utilization feedback to internal stakeholders to support continuous improvement of Sure Smile Aligner and Advanced Sure Smile solutions.

• Serve as the area expert for Sure Smile Software, products, and services supporting Orthodontic and GP customers.
• Act as the area expert for Sure Smile implementation processes for Orthodontists and General Dentists.
• Maintain Level 3 expertise across Sure Smile platforms, with a focus on:
  • Sure Smile Aligner (GP and Ortho)
  • Sure Smile Ortho
  • Advanced Wire onboarding
• Lead CIS‑supported indirect bonding (IDB) training in‑office.
• Onboard Advanced Sure Smile offices and support post‑implementation optimization.
• Plan weekly activities and review practice utilization metrics.
• Support internal and external training needs as directed.
• Collect and maintain practice data for outcomes assessment.
• Provide ongoing problem‑solving and workflow optimization support.
• Perform additional duties as assigned.

• Expect an average of 25% overnight travel monthly, which may vary based on customer needs or national projects.

• Support the commercial organization through frequent collaboration with Procedural Solutions to drive sales and deliver programs, tools, and training.
• Partner with Procedural Solutions and related teams (Sales Operations, Customer Care, GBS, Digital Lab, Engineering, Shipping, and Product Group Trainers) to share feedback and support shared objectives.
• Collaborate with Procedural Solutions and Clinical Affairs on Alpha and Beta testing of software upgrades, including in‑office training and release‑related updates.
• Participate in ongoing training to maintain and strengthen job skills.
• Continue development as a Sure Smile Software expert and collaborate across Dentsply Sirona teams in support of the One Customer…