Floor Supervisor - Table Games

Overview

As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city.

Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you ll be transported into a world of music, memorabilia and non-stop excitement.

Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin!

• Responsible to supervise and coach a team of Dealers within their assigned section, in order to ensure that they are following all policies and procedures set by management
• Employ both positive and corrective feedback to improve Dealer performance
• Consult with the Pit Manager to monitor and adjust table limits with respect to gaming volume
• Utilize the player rating system to record wagers and transactions in an efficient, timely manner
• Monitor and manage Dealer bankrolls through the approval of transactions, and the use of fills and credits
• Execute card changes and monitor the condition of all gaming equipment within their assigned section
• Monitor all gaming activity within their section with a particular emphasis on game protection
• Handle casino guests’ needs, complaints and disputes related to Table Games and the overall property in a timely, professional manner
• Must be knowledgeable of all department policies and procedures, including game specific procedures and standard operating procedures for live table games and the general property
• Comply with all departmental and company policies including business ethics guidelines and all regulatory requirements
• Offer an exciting, memorable and premium guest experience, resulting in the highest level of customer satisfaction and return play
• Treat fellow team members with kindness and respect, and maintain a positive attitude in the workplace, promoting a high level of morale and contributing to a positive work environment for everyone
• Maintain a work environment that is safe, professional, friendly and conducive to a high level of productivity & performance
• Work diligently to support the company’s culture and team philosophy throughout the property
• Exhibit a high level of patience and calm when confronted with challenges associated with a fast paced gaming environment, and resolve guest issues with kindness and empathy
• Ensure the confidentiality and protection of each guest’s personal information, including playing habits, jackpots and rewards, credit lines and win/loss results
• Maintain confidentiality of all company proprietary information including business processes, customer lists, marketing plans and any other confidential information
• Act as a role model to all team members and always present themselves as a credit to Hard Rock
• Promote positive public relations and create an entertaining and enjoyable atmosphere for all
• Be ready and available to work all assigned shifts, including evenings, weekends and holidays
• Other duties as assigned
• Lives the Brand

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

Each candidate must:

• Successfully complete an interview, outlining all gaming experience
• Demonstrate proficiency in the games where experience is indicated
• Possess exceptional guest service skills including a positive demeanor and a calm, steady temperament
• Demonstrate and maintain strong ethical standards at all times
• Have knowledge of Hard Rock Casino s compliance and regulations, as well as all Table Games policies & procedures

Minimum Requirements:

• High school diploma or an equivalent combination of education and work experience
• One (1) year of experience as a Table Games Dual Rate Supervisor or above
• Two (2) years of experience in Table Games as a Dealer and/or Floor Supervisor, with the ability to deal Blackjack, various Novelty games, and two (2) additional core games (i.e. Craps, Baccarat or Roulette)
• The ability to obtain registration as a Category2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario

SKILLS

• Knowledge and experience using a gaming management system (GMS), preferably Bally’s (i.e. Tableview), would be optimal
• K…