Theatre Assistant

Employees are hired through Youth Job Connection and therefore must be between the ages of 15 and 29. Roles include Front of House Assistant, Design Assistant, Production Assistant and Volunteers for the Classic Theatre Festival 2023 summer season. All positions are training positions with supervision by the Associate Producer or Stage Manager and mentorship. Pay is 15.75 per hour. Work periods vary by role and location.

Work Period: June 26 to Aug. 20 (8 weeks at 35 hours per week on average) or July 3 to Aug. 27 (8 weeks at 35 hours per week on average)

Rate of Pay: $15.75 per hour

Location: Arts Court Theatre

Tasks and Responsibilities:

• Hand out house programs, check tickets and greet audience members before each performance; direct audience members to their reserved seats; handle issues during the performance; ensure safe entry and exit of audience members into the theatre space; accommodate needs of audience members with special needs (e.g., wheelchairs, assistance devices).
• Staff a concessions area at intermission to provide snacks and beverages to theatre guests, while staffing a used book sale area and ensuring the integrity of the stage in between acts.
• Check theatre seats to ensure numbered tags are in place for each row so that audience members can find their reserved seat; scan the theatre space for safety hazards and ensure that glow tape is working on all handrails, steps, and row markers.

Supervision and Training: Supervision by the Associate Producer on a daily basis from the beginning to the end of each shift. In addition to training in front of house services and customer relations, they will receive training in accessibility guidelines (AODA), sexual harassment rights and responsibilities, and the Occupational Health and Safety Act. The Front of House Assistant will benefit from instant evaluations that praise work well done and help correct any errors or misperceptions that may exist about a specific task.

Part of the training process will emphasize how they can approach supervisors in a safe space to handle any concerns that arise. Members of the Front of House team will gather at the end of each shift to report in, discuss challenges that arose that day, and discuss potential solutions to any problems that have arisen.

Mentoring: Each Front of House Assistant will be personally mentored by the Associate Producer. That mentoring begins from the first day of training, when roles, responsibilities, and expectations are clearly laid out. They will learn how to work in a group with respect for and trust in one another. The Associate Producer will assist in developing strong communication skills for dealing with members of the public, improvisation skills that assist them in deftly handling unexpected issues that arise in the context of live performance, and problem solving skills to address any issues that arise in the workplace (e.g., how to handle customers who arrive at the theatre in a bad mood), dealing with issues related to health and safety, coming up with creative solutions under tight deadlines).

Requirements: This is a training position. However, experience in customer relations is an asset. Superior interpersonal communication skills are a must, as well as being on time for work shift.

Age

Note:

Employees are hired through Youth Job Connection and therefore must be between the ages of 15 and 29.

Work Period: June 12 to August 6 (8 weeks at 35 hours per week on average) or July 3 to August 27 (8 weeks at 35 hours per week on average)

Rate of Pay: $15.75 per hour

Location: Nepean Arts Centre (June 12 to 28) and Arts Court Theatre (June 28 to Aug
6)

Tasks and Responsibilities:

• The Design Assistant will provide support to the Set and Lighting designers as part of the Classic Theatre Festival’s 2023 summer season at Arts Court Theatre. This will include supporting the design process and implementation of the final designs for each show, as well as ongoing technical design support during the run of each play.

During pre-production and training, the Design Assistant will be…