Floor Supervisor - Table Games

Floor Supervisor - Table Games

Hard Rock Hotel & Casino Ottawa

Posted Date: 11/5/2025 9:49 AM

As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada’s capital city. Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock ’n’ roll flair. The moment you step inside, you’ll be transported into a world of music, memorabilia and non‑stop excitement.

• Supervise and coach a team of dealers within your assigned section, ensuring adherence to all policies and procedures set by management.
• Use positive and corrective feedback to improve dealer performance.
• Consult with the Pit Manager to monitor and adjust table limits according to gaming volume.
• Utilize the player rating system to record wagers and transactions in an efficient, timely manner.
• Monitor and manage dealer bankrolls, approving transactions and handling fills and credits.
• Execute card changes and monitor the condition of all gaming equipment within your section.
• Monitor all gaming activity with a particular emphasis on game protection.
• Handle casino guests’ needs, complaints and disputes related to Table Games and the overall property in a timely, professional manner.
• Be knowledgeable of all department policies and procedures, including game‑specific procedures and standard operating procedures for live table games and the general property.
• Comply with all departmental and company policies, including business ethics guidelines and regulatory requirements.
• Offer an exciting, memorable and premium guest experience, resulting in the highest level of customer satisfaction and return play.
• Treat fellow team members with kindness and respect, maintaining a positive attitude in the workplace and promoting morale and a positive work environment.
• Maintain a safe, professional, friendly and productive work environment.
• Support the company’s culture and team philosophy throughout the property.
• Exhibit patience and calm when confronted with challenges in a fast‑paced gaming environment, resolving guest issues with kindness and empathy.
• Ensure confidentiality and protection of each guest’s personal information, including playing habits, jackpots, rewards, credit lines and win/loss results.
• Maintain confidentiality of all company proprietary information, including business processes, customer lists, marketing plans and any other confidential information.
• Act as a role model to all team members and present yourself as a credit to Hard Rock.
• Promote positive public relations and create an entertaining and enjoyable atmosphere for all.
• Be ready and available to work all assigned shifts, including evenings, weekends and holidays.
• Perform other duties as assigned.

• Successfully complete an interview outlining all gaming experience.
• Demonstrate proficiency in the games where experience is indicated.
• Possess exceptional guest service skills, including a positive demeanor and a calm, steady temperament.
• Maintain strong ethical standards at all times.
• Have knowledge of Hard Rock Casino’s compliance and regulations, as well as all Table Games policies and procedures.

• High school diploma or an equivalent combination of education and work experience.
• One (1) year of experience as a Table Games Dual Rate Supervisor or above.
• Two (2) years of experience in Table Games as a Dealer and/or Floor Supervisor, with the ability to deal Blackjack, various Novelty games, and two (2) additional core games (i.e. Craps, Baccarat or Roulette).
• Ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.

• Knowledge and experience using a gaming management system (GMS), preferably Bally’s (i.e. Tableview).
• Knowledge of provincial regulations (OLG/AGCO) and reporting guidelines (AML) for this jurisdiction is preferred.
• Excellent communication and guest service skills.
• Excellent interpersonal, written and verbal communication skills in English are essential.
• Proficiency in a second language (French) is preferred.
• Analytical, observational, organizational,…