Virtual Engagement Associate

Virtual Engagement Associate (Service Representative)

Inizio Engage is seeking an energetic, patient-focused professional to join our team as a Virtual Engagement Associate (VEA). In this role, you will build and nurture relationships with key healthcare influencers through phone and digital platforms, ensuring exceptional service delivery and achieving monthly performance goals. The VEA will play a critical role in educating and providing detailed information about our clients’ unique products and services to healthcare professionals.

Success in this position means consistently meeting or exceeding client objectives while representing both Inizio Engage and our clients with integrity and a commitment to improving patient outcomes.

3-month contract, 100% remote.

Key Objectives:

• Engage with Healthcare Professionals (HCPs) and the clinic/pharmacy/hospital stakeholders by placing outbound phone and/or virtual calls on behalf of the client to deliver key service messages.

• Research territory targets, identify the key players, stakeholder map and generate interest with each interaction.

• Self-sufficient and with the ability to assess business opportunities to properly manage their territory and meet call expectations.

• Consistently meet and exceed program related to KPIs, as communicated by direct manager.

• Build rapport with customers through high quality interactions and identifying the customer and patient needs.

• Respond to all customer inquiries in a timely manner.

• Submit call activity daily in the Client Relationship Management System (CRM).

• Manage relationships with the key influencers, clients and all Inizio Engage business units through regular touch points to ensure program KPIs are delivered and to attain or exceed service goals.

• Support with maintaining existing business and promote additional services by providing insights and qualified opportunities to the direct manager, the team and at times, the client to provide feedback and solutions to the client’s needs

• Demonstrate the Inizio Engage values daily.

Job Holder Specification:

• Strong oral and written communication skills (French and English).

• College or Bachelor’s degree preferred.

• Energetic, self-motivated and strong interpersonal skills.

• Ability to collaborate with internal and external business units.

• Innovative and strategic thinker.

• Able to prioritize and plan territory coverage.

• Business acumen and entrepreneurial helps.

• Professionalism, autonomous and team player.

• Excellent customer service and patient centric focused.

• Tech and digital savvy, proficient in Microsoft Office.

Our Benefits:

• Health Benefits as of day 1 of employment

• Length of Service Awards

• Quarterly Star Awards

• Yearly Inizio Circle of Excellence Awards

• Referral bonus

• Library of online training courses

About Inizio Engage:

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.

We believe in our values:
We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing , and we will ask you how your personal values align to them.

To learn more about Inizio Engage, visit us at:

Don't meet every job requirement? That's okay! We are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.

Associé(e) Virtuel(le) Engagement (Représentant(e) de Service)

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