Emergency Department Offload Specialist

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The Ottawa Hospital (TOH) is one of Canada’s largest learning and research multi-campus hospitals. With more than 1,400 beds and approximately 17,000 staff, physicians, residents and volunteers, we deliver specialized care to the Eastern Ontario, Western Quebec and Eastern Nunavut regions. At The Ottawa Hospital, we don't just serve our community, we belong to the community. That insight is at the heart of our ambitious plan to reshape the future of healthcare for our community.

From the compassion of our people to the relentless pursuit of new discoveries, The Ottawa Hospital never stops seeking innovative solutions to the most complex health care challenges while continually engaging with the community to support our vision to provide each patient with the kind of care and compassion we would want for our loved ones.

Working together with its research institute, the University of Ottawa, and other partners, the hospital is continually gaining national and international recognition for high-quality patient care, teaching and research, while striving to meet the needs of the culturally diverse community we serve.

Days and nights, including weekends, 12 hour shifts. For information purposes only – The Hospital reserves the right to change.

Reporting to the Clinical Manager, the Emergency Department Offload Specialist is responsible for facilitating early offload of patients, providing emergency and non‑emergency care services and performing delegated medical acts under specific medical directive while complying with the current TOH Hospital medical directives, standards and protocols.

The Specialist performs a variety of non‑invasive examinations for patients experiencing injury or illness; such as assess, monitor and treat patients and determine the appropriate course of treatment as per standards, assist Nurses and Physicians, take record of vital signs, blood pressure and temperature monitoring, collect blood samples, swab patients, perform intravenous (IV) access, ECG (electrocardiogram) monitoring, follow infection control protocols, administer medication as specifically ordered, safely operate medical equipment, and perform other related duties or tasks as assigned.

As a member of the interdisciplinary team, the role of the Emergency Department Offload Specialist at TOH is responsible for providing clinical care and managing stable patient assignments under the direct or indirect supervision of a Care Facilitator, a Nurse or a Physician and deliver safe, effective, patient, ethical clinical care.

This position contributes to the shared responsibility of TOH clinical team of ensuring health and safety processes, standards and protocols are followed to provide for a healthy environment for patients, their families and TOH staff, as well as maintaining confidentiality of private health information.

• Completion of a Community College Diploma in Primary Care Paramedic (PCP);
• One to two years of recent experience as a primary care paramedic or equivalent patient clinical care experience in a health care organization;
• Relevant clinical/ medical care experience performing similar roles;
• Standard First Aid & CPR Level HCP (Health Care Professional) with AED (Automated external defibrillator) certification;
• Ability to perform and adapt well under stressful situations, fast paced environment assisting physicians with medical procedures and support with specific expertise;
• Ability to work under pressure and easily adaptable to maintain a calm environment and control over a large influx of people;
• Ability to work well independently and exercise sound judgement;
• Ability to de‑escalate conflict and involve leadership appropriately;
• Possess excellent inter‑personal; communication, client service and organizational skills and ability to interact with patients from diverse cultures and backgrounds;
• Be able to work in a tent setting (may be subject to weather changes);
• Reliable and punctual;
• Sound judgment and conflict management skills. Problem solving and…