Information Technology and Operations Administrator

Oxfam Canada is an affiliate of the international

Oxfam Confederation networked in over 90 countries as part of a global movement for change. Our mission is to build lasting solutions to poverty and injustice with a focus on improving the lives and promoting the rights of women and girls. We work directly with communities, partners and women’s rights organizations to challenge the systems that perpetuate inequality and keep people poor.

Together we seek to influence those in power to ensure that women trapped in poverty have a sayin thecritical decisions that affect them, their families and entire communities. That’s why we believe that ending global poverty begins with women’s rights.

Oxfam Canada offers a generous compensation and benefits program, but more than that, we offer the opportunity to be a part of our global movement for change. If you advocate for gender equality, are passionate about women’s rights, and share our values of Equality, Empowerment, Solidarity, Inclusiveness, Accountability, and Courage – we want you on our team!

SCOPE OF POSITION:

Reporting to the Manager, Information Technology and Operations (IT/O) the Information Technology (IT) and Operations Administrator will provide support to the priorities of IT and Operations Unit including special projects, system updates, project documentation and onsite or remote support. The responsibilities include technical, operational and administrative tasks to support information technology and operations projects and initiatives that improve the function, efficiency and security of Oxfam Canada’s information technology and operations infrastructure.

The IT and Operations Administrator role requires a comprehensive experience in IT service management, infrastructure, project management, and information security. Equally important is a strong focus on providing exceptional customer service to support the organization’s operational needs effectively.

The IT and Operations Administrator is a full-time, fixed-term role for one (1) year, requiring the incumbent to perform their duties on site, five (5) days per week.

MAJOR RESPONSIBILITIES:(This is not an exhaustive list of duties to be performed)

• Support the IT team to ensure the computer network is running smoothly, efficiently and safely.
• Provide onsite or remote support to troubleshoot and help maintain information technology systems and networks.
• Implement key project tasks as directed by the Manager, IT/O.
• Support the completion of the critical security control project.
• Support system updates, hardware and software configuration, installation and support including helping to maintain security and safety, as required.
• Prepare project documentation for review by the Manager, IT/O.
• Validate, secure and store project(s) documentation.
• Assist in identifying and resolving service tickets in a timely manner, in person or remotely.
• Prepare hardware and software for delivery including packaging and courier.
• Conduct onsite and remote technology support for virtual and physical meetings.
• Update inventory of all hardware and software resources.
• Offer technical support to users by responding to questions and concerns.
• Support package and disseminate computer equipment and retrievals including updates to asset inventory system.
• Administrative support to triage incoming mail, couriers, or equipment as required.
• Perform backups and restore data as needed.
• Other duties as assigned.

REQUIRED KNOWLEDGE, EXPERIENCE & COMPETENCIES:

• Post-secondary education in Computer Sciences or Network Administration.
• Professional certification preferred in a related field.
• Strong background in IT infrastructure, service management, project management and information security.
• Minimum of three (3) years’ experience in IT customer service and infrastructure-support role.
• Demonstrated commitment to global justice, women’s rights, gender equality and social change.
• Professional certifications are an advantage (IT service management, project management and information security).
• Solid knowledge and direct experience working with:
  • Microsoft Active Directory
  • Microsoft Azure
  • Office 365 Tenancy
  • Window…