Business Analyst; Dynamics 365 CRM - RQ
Job in
Ottawa, Ontario, Canada
Listing for:
S.i. Systems
Contract
position
Listed on 2025-12-31
Job specializations:
-
IT/Tech
CRM System, IT Consultant, Business Systems/ Tech Analyst, Data Analyst
Job Description & How to Apply Below
Position: Business Analyst (Dynamics 365 CRM) - RQ01896
Duration: 8 months
Location:
Remote
As a Microsoft Dynamics CRM Business Analyst, you will work with clients to understand their business requirements and provide guidance on how best to utilize the Dynamics CRM platform to achieve their goals. You will be responsible for analyzing business processes, gathering and documenting requirements, and providing recommendations for process improvements. You will work closely with the Dynamics CRM Functional and Technical Consultants to design and configure solutions that meet the client’s needs.
Role Deliverables
Analyze and document current business processes, workflows, and systemsCollaborate with stakeholders to define business requirements and functional specificationsCreate and maintain project documentation, including process flows, user stories, and use casesWork with the Dynamics CRM Functional and Technical Consultants to design and configure solutions that meet the client’s business needsResponsible for providing leadership and design initiatives for building technology solutions.Develops architecture and functional specifications to support medium to large-scale initiatives.Defines project scope, plans and deliverables including cost and timelines.Performs business analysis and requirements gathering.Education/Work Experience
Bachelor’s degree in Business Administration, Marketing, or related field4-6 years in implementing Dynamics CRM solutionsTechnical Skills
Experience and/or training related to multiple Dynamics projectsSpecialized in developing and designing large scale solutions, serving as an expert in technical architecture and deliveryKnowledge of Power Pages, Power Platform, Power BI, and related Microsoft technologies is a plus Other SkillsFrench mandatory – bilingual English/French an assetStrong communication skills, both written and verbal, with the ability to communicate complex technical concepts to non-technical stakeholdersAbility to work independently and in a team environmentAbility to conduct business process analysis and translate requirements into functional specificationsOther Skills
French mandatory – bilingual English/French an assetStrong communication skills, both written and verbal, with the ability to communicate complex technical concepts to non-technical stakeholdersAbility to work independently and in a team environmentAbility to conduct business process analysis and translate requirements into functional specifications
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