Location:
In-Office (Ottawa Canada)
Reports to:
Customer Support Manager Overview Love tech?
Love helping people even more?
Perfect.
Our Customer Support team is the front line for small businesses and creators building their digital presence—and we’re looking for someone who thrives on solving problems with a mix of patience, empathy, and tech know-how.
This isn’t just another call centre gig.
It’s a chance to make the web feel a little less cold and a lot more human.
What You'll Do Support customers in an inbound call centre across a wide range of technical and service questions.
Be the first point of contact for people managing their web presence and online tools.
Troubleshoot common issues related to domains, DNS, web hosting (e.g., cPanel, Plesk, FTP, SSL), websites (e.g., browser issues, Word Press), and email configuration.
Solve problems with a calm, clear approach and keep customers informed across all communication platforms:
Voice, Chats and email.
What You Bring Call Centre or Customer Service
Experience:
At least 1 year in a high‑volume support setting.
Technical Aptitude:
Eager to learn new systems and help customers with technical challenges.
Strong Communication:
Able to explain complex ideas clearly to non‑technical users.
Experience or Familiarity With:
Domain names and DNS settings Web hosting environments (c Panel, Plesk, FTP, SSL, etc.
Confident diagnosing and resolving a variety of issues.
Performance‑Driven:
Motivated to meet call quality, speed, and customer satisfaction benchmarks.
Team‑Oriented:
Punctual, reliable, and collaborative.
Flexible
Schedule:
Available for evenings, weekends, and holidays.
Why This Role Matters You’ll have a direct impact on the success of small businesses, entrepreneurs, and individuals online—helping them stay up, secure, and confident.
What We Offer In‑depth training on domain registration, web hosting platforms, and troubleshooting tools.
Your own dedicated workspace, a friendly team, and ongoing professional development.
A workplace culture that values your skills, input, and growth.
About Rebel We’ve been around long enough to know the internet can be… a lot.
Complicated.
Cold.
More “error 404” than “welcome home.” That’s why we built Rebel differently—so people building big things (and small things that matter big) could actually feel supported.
Right now, we’re at an exciting chapter.
We’ve got the foundations—domains, hosting, and real humans who pick up the phone.
Now we’re focused on growing, fine-tuning, and making the Rebel experience even smoother, faster, and yes, more awesome.
Think of it as Rebel 2.0: the same principled, kind-hearted crew, but with sharper tools, smarter processes, and a renewed energy to help our customers not just get online—but thrive online.
We’re not aiming to be the biggest.
Or the cheapest.
We’re here to be the ones who get you—and get you where you’re going.
About customers.
About teammates.
About doing the right thing even when it’s the harder thing.
You don’t need to know every acronym (yet), but you should love learning, solving problems, and keeping cool when tech gets tricky.
If you’re kind, curious, reliable, and maybe a little cheeky—you’ll fit right in.
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