Client Services Rep

Job Overview

In this role, you will support the coordination and delivery of digital marketing campaigns for healthcare clients, learning how to manage project tasks, collaborate across multiple internal teams, and communicate clearly to ensure smooth execution. You’ll join a highly supportive global team known for its strong culture, energy, and commitment to shared success. New hires receive a four‑week structured onboarding program, access to extensive training resources, and dedicated 1:1 mentoring designed to build confidence and accelerate learning.

As part of a team that values communication, collaboration, and continuous improvement, you’ll have opportunities to stretch your skills, contribute meaningfully, and explore career pathways within or beyond the team. This position supports North American clients, and all team members work Central Standard Time (CST) hours from any location within Canada.

• Train to provide day‑to‑day guidance and support to clients.
• Communicate with internal teams and, when ready, external clients about needs, changes, assets, timelines, and issues.
• Develop the interpersonal skills needed to build effective working relationships.
• Learn to accurately and promptly communicate support issues to relevant departments.

• Learn the technical skills required to answer client queries, maintain logs, track updates, and ensure follow‑through.
• Assist with end‑to‑end coordination of digital marketing campaigns, including asset review, QA/testing, deployment preparation, and reporting.
• Support data‑related tasks such as audience list pulls, data verification, readiness file updates, and documentation.
• Work within internal tools including project management systems, data platforms, and Excel trackers.

• Develop an understanding of clients’ business needs and project objectives.
• Participate in structured training, ask clarifying questions, and contribute to daily/weekly recaps.
• Provide support to team members and collaborate across a global team environment.
• Engage in continuous improvement initiatives and help maintain high‑quality standards across workflows.

• Bachelor’s degree.
• Some related work experience.
• Exceptional written and verbal communication, with the ability to ask clarifying questions and convey information clearly.
• Strong organizational and time‑management skills; able to manage multiple priorities in a fast‑changing environment.
• Basic proficiency in Excel and comfort learning new systems.
• Ability to analyze information to resolve routine issues.
• Ability to work CST business hours from any location within Canada.

• Experience with in the pharmaceutical or healthcare industry.
• Experience with Microsoft Office applications (Outlook, PowerPoint, Excel beyond basics).
• Exposure to digital marketing, project coordination, or data‑driven work.
• Comfort using AI‑enabled tools such as Microsoft Copilot.
• Familiarity with healthcare or digital marketing terminology (helpful but not required).

IQVIA est un fournisseur mondial de premier plan de services de recherche clinique, d'informations commercial es et de renseignements sur les soins de santé pour les secteurs des sciences de la vie et de la santé. IQVIA se consacre à accélérer le développement et la commercialisation de traitements médicaux innovants pour aider à améliorer les résultats des patients et la santé de la population dans le monde entier.

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IQVIA est fière d’être un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Tous les candidats qualifiés seront pris en considération pour un emploi sans égard à la race, la couleur, la religion, le sexe, l’orientation sexuelle, l’identité de genre, l’origine nationale, le handicap, l’âge, l’état matrimonial ou tout autre statut protégé par la loi applicable. Des mesures d’adaptation pour les candidats handicapés sont disponibles sur demande dans tous les aspects du processus de recrutement.

Si vous avez un handicap qui nécessite une mesure d’adaptation, nous vous encourageons à contacter notre équipe…