Lead Analyst, Business Relations, HR and Shared Services; T & I; TeleworkHybrid

Position Title: Lead Analyst Business Relations HR and Shared Services (T & I) (Telework/Hybrid)

Status of Employment: Permanent

Position Language Requirement: English / French

Primary

Location:

181 Queen Street, Ottawa, Ontario K1P 1K9

Work Schedule: Full time

Number of Openings: 1

Your role

We are seeking a Lead Business Analyst to help the Corporation maximize value from its HRIS. The Lead Business Analyst will bridge business needs with technology solutions, act as a liaison between business partners and T&I resources, and lead solution life cycles—including analysis, development, configuration, testing, maintenance, and support—to support large corporate HR technology initiatives.

Reporting to the Senior Manager of the Legal P&C / SSC Solutions Portfolio, you will coordinate team work, coach analysts, and ensure portfolio alignment. You will raise potential issues to senior management, support integration and application development, lead testing activities, and create documentation.

• Serve as the primary HRIS subject matter expert specializing in Workday integrations.
• Manage solution design activities: requirements gathering, system analysis, and system design.
• Provide support, assistance, guidance, and training to all analysts on the team.
• Collaborate with the Workday functional team and portfolio Senior Manager to identify solutions for large corporate HR initiatives.
• Participate in scrum ceremonies with developers and the scrum master.
• Manage the analysts team workload, prioritizing tasks for scrum master and developers.
• Support development or modification of integrations and applications.
• Lead solution testing activities, including regression tests, unit tests, and user acceptance tests.
• Develop solution-related documents such as processes, requirements, and procedures using plain text, flowcharts, and maps.
• Handle third‑level escalations with vendors.

• Bachelor’s or Master’s degree in Business Administration, Information Systems, Computer Science, Software Engineering, or equivalent.
• 3 years of cross‑functional experience and hands‑on experience with HR Information Systems.
• 3 years of experience with Workday Integrations.
• Knowledge of Web Services: REST, API, XML, XSLT, SOAP, WSDL, JSON.
• Experience with other integration techniques is an asset.
• Knowledge of HR business processes and integration with other process areas (Finance, Production, etc.).
• Experience in software integrations and software development principles.
• Workday Integration Certification an asset.
• Certification in project management (Scrum/Agile) an asset.
• Independent, self‑motivated, and responsible.
• Service‑oriented attitude.
• Strong interpersonal problem‑solving, troubleshooting, and analytical skills.
• High level of attention to detail.
• Willingness to work outside normal business hours on a rare occasion (evenings and weekends).
• Strong oral and written communication skills required to communicate technical and non‑technical issues to clients, service providers, and other groups.
• Bilingual English and French an asset.

• A mandatory Criminal Record Check.
• Other background checks may be conducted based on the operational requirements of the position.

CBC/Radio‑Canada is committed to reflecting Canada’s diversity. We value equal opportunity and nurture an inclusive workplace where individual differences are recognized, valued, and pervade all services we provide as Canada’s public broadcaster. For more information, visit the Diversity and Inclusion section of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by sending an e‑mail to [contact email].

You are invited to consult and familiarize yourself with our Code of Conduct and the policy on conflicts of interest. All employees must adhere to the Code as a condition of employment.

Key Skills
: GIS, Accounts Reconciliation, General Services, Consultancy, Fusion, GSM