Operation Centre Support

Base pay range: CA $65,000 – CA $75,000 per year.

At General Dynamics Mission Systems–Canada, we’re not just engineering technology — we’re shaping the future of defence and security. Our teams design and deliver advanced, mission‑critical solutions that enhance national security, strengthen communities, and protect the people we serve.

We’re looking for an Operations Support role to provide technical support and troubleshooting for the DND Satellite Communications Operations Centre (SOC) in downtown Ottawa. This full‑time position offers training, scheduled shifts, and benefits.

• Logging & processing of technical events and/or generation of incident reports.
• Assisting clients with minor troubleshooting and modem configurations.
• Processing Satellite Access Requests and validating & implementing Satellite Access Authorizations.
• Answering SOC phone, e‑mail, and chat messages.
• Coordinating satellite access and de‑access activities with DND Operational units.
• Providing on‑the‑job training for new SOC Operators.
• Performing shift hand‑over briefings.
• Collecting and processing post‑mission information.
• Producing weekly/monthly reports.
• Remote monitoring and control of Satellite Anchor Stations.

• Two to three years of college diploma as a Technologist and/or equivalent experience, specializing in electronics, telecommunications.
• Effective communication with customers at a variety of authoritative levels.
• Ability to troubleshoot using initiative and judgment, applying knowledge gained from prior experience.
• Flexibility and quick, knowledgeable response to technical and customer‑service related issues.
• Good appreciation of the customer’s facility, methods of operation, and sensitivities.
• Proficiency with computer desktop applications (Microsoft Office tools).

• Previous Canadian Forces experience or working in a military environment.
• Experience with commercial and/or military SATCOM networks.
• Experience with large terrestrial SATCOM terminals.

All employees must be security assessed and meet Canadian government clearance requirements. General Dynamics Mission Systems‑Canada is registered with the Canadian Controlled Goods program. Successful applicants must also be eligible to work in Canada.

The expected hiring range for this position is $65,000 – $75,000 CAD per annum, based on qualifications, relevant experience, technical and non‑technical skills, education, and internal equity.

• Comprehensive medical, dental and vision coverage for you and your eligible dependents, with no cost to you from day one.
• Flexible benefit options (including HCSA).
• Emergency medical travel insurance.
• 24/7 virtual health care services.
• Employee & Family Assistance Program (EFAP) – counselling, life coaching, lifestyle change support, and financial planning.
• On‑site fitness facilities & employee resource groups.
• Defined Contribution Pension Plan (DCPP) with employer contributions after 3 months of service.
• Access to financial advisors for investment advice and comprehensive financial planning.
• Voluntary Registered Retirement Savings Plan (RRSP) accessible from day one.
• Flexible time away to rest and renew with vacation, holidays, vacation purchase plan and parental leaves (with top‑up options).
• Sick leave and disability programs.
• Free access to a learning platform offering a wide range of courses and resources.
• Educational Assistance Program to support formal learning.
• Self‑directed mentoring opportunities.
• Reimbursement for professional and industry‑related memberships and dues.
• Employee discounts on travel, home and auto insurance, and services.
• Free on‑site parking.
• Annual scholarship program for children of GD employees.
• Employee social clubs and recreational activities.

You’ll work on innovations that genuinely make a difference. You’ll apply advanced thinking, design expertise, and practical problem‑solving to help equip military and allied forces with leading‑edge systems.

We believe people do their best work when they feel they belong, and their ideas can flourish. Strong relationships with teammates help us unite, overcome challenges, and deliver world‑class quality.

Your career path matters to us. From mentorship, regular check‑ins, educational support, professional certifications, to continuous training, you’ll have the resources to thrive. We encourage internal mobility for exploration of different business areas.

If you require accommodation during any stage of the application process, please contact Human Resources via

We reserve the right to close this vacancy early if we receive sufficient applications. Submit your application as early as possible.

• Seniority level: Entry level
• Employment type: Full‑time
• Job function: Customer Service
• Industries: Software Development and IT Services, IT Consulting