Relationship Manager Defence Job Ottawa area,Ontario Canada,Security

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Become part of our global network of skilled engineers, scientists, auditors, planners and environmental specialists, all working together to leave this world better than we found it.

GHD is dedicated to driving bold, sustainable, and profitable growth by expanding and investing in our most strategically important clients.

Who are we looking for?

The Relationship Manager
- Canadian Defence is a key player in GHD’s Canadian Federal Program. With a focus on Canadian Defence the RM works with the Canadian Federal team towards expanding GHDs foot print with the Canadian Department of National Defence (DND) and Defence Construction Canada (DCC).

You will exemplify world-class client relationship management, demonstrating empathy and leadership to contribute to the growth of GHD’s Enterprise Client Portfolio (ECP). The objective of the ECP is to build strong long-term relationships, deliver innovative solutions that meet the client’s biggest challenges, and provide critical input to inform enterprise decisions.

You will work across enterprise geographies and cultures to represent the client's perspective, identify growth opportunities, and share best practices to help your client achieve their objectives.

As a leader, you will coach, mentor, and support your Client Engagement Team members and the broader business to succeed throughout every stage of the client’s journey with GHD. You will continuously improve client relationships, experiences, and delivery while achieving revenue growth and profitability targets.

Ideally the RM will have significant direct experience working in a leadership role within Canada’s Defence relating to GHD potential growth areas ( Military or Civilian). This experience allows the RM understanding the culture, expectations, motivations and challenges of DND and DCC position in the RM and GHD for ling term success.

See what the power of commitment can do for you!

Working with an energetic and high performing team, this position offers a variety of work and will see you involved in:

Gathering of information supporting positioning GHD for current, near term and long term business opportunities within Canada’s Defence portfolios

Develop and maintain relationships with key players and decision makers within the Canadian Defence Business assuring Client Satisfaction and key partnerships

Contribute to or lead GHD’s go to market strategy for Canadian Defence opportunities.

Understand Canada’s Defence existing operational and modernization needs as well as broader multi year programs to identify opportunities for GHD growth.

Have in depth knowledge and experience working within the procurement approaches of the Canadian Government and Canadian Defence (DND/DCC).

Participate and often lead winning work teams for procurement responses for Canada’s Defence.

Customer Relationship Management (CRM) Data: Enter customer information that has been gathered through research and/or through direct customer contact into the CRM system, to ensure that the organization has quality data to enable effective customer retention and business development activities. Or ensure that team members maintain up-to-date CRM data, identifying and resolving issues.

Personal Capability Building: Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Key Account Management: Manage and develop important customer relationships with guidance from senior colleagues, and/or manage an account team delivering day-to-day support. Customers are likely to include mid-tier companies, multinational corporations, and the…


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