Bilingual Housing Support Worker

Bilingual Housing Support Worker – Monday to Friday, 2:30 pm–10:30 pm (Full‑time Permanent)

Overview

The YMCA of the National Capital Region is a charitable organization serving more than 2.25 million Canadians annually. This role is part of the Housing Services Team, supporting residents in affordable/social housing programs and providing 24‑7 coverage to meet client needs.

Working Hours

Mon‑Fri, 2:30 pm – 10:30 pm.

Key Responsibilities

• Provide information on eligibility for Y housing services and community housing options.
• Conduct intake assessments, advocacy, support, referral, and crisis intervention for residents.
• Maintain accurate client records, statistical reports, and filing systems.
• Build and maintain partnerships with mental, physical health, and other relevant agencies.
• Perform security and administrative tasks for the support office.
• Assist in 24‑hour double coverage, including after‑hours and overnight support.

Qualifications & Requirements

• Post‑secondary education in a related field or equivalent experience.
• Fluency in English and French, oral and written; additional languages are an asset.
• Minimum two years’ experience in social services, including at least one year in housing.
• Knowledge of suicide intervention and non‑violent crisis intervention; training preferred.
• Proficiency in Microsoft Office and excellent client‑service skills.
• Ability to work with diverse clients and create a welcoming environment.

Additional Requirements

• Current Standard First Aid and CPR “C” certification.
• Valid Canadian work permit.
• Police record check not older than six months.
• Annual (semi‑annual) mandatory training for child & youth protection.

Core Competencies

• Excellence – identifies and implements improvements.
• Compassion – communicates warmth and support.
• Dignity – respects all individuals.
• Accountability – manages tasks effectively.
• Inclusion – promotes diversity and accessibility.

Benefits

• Free YMCA gym membership.
• Discounted Y program fees.
• Health and dental insurance.
• Long‑term disability and life insurance.
• Access to the Canadian Y retirement fund.
• Up to 25 vacation days per year, including float and birthday days.
• Maternity leave up to 18 months.

Diversity and Inclusive Hiring

We welcome applicants from all backgrounds and are committed to accessibility. All employment decisions are made without the use of artificial intelligence.

Equal Opportunity Employer

The YMCA of the National Capital Region is an Equal Opportunity Employer.

To apply, please submit your application through our careers portal. All applications will be screened; due to high volume, only shortlisted candidates will be contacted.