Bilingual Dispatcher; Float

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Bilingual Dispatcher (Float)

Dynacare is currently looking to hire a Bilingual Dispatcher (Float) to join our Transportation team in Ottawa, ON or Brampton, ON. This is a Permanent Full Time opportunity working 37.5 hours a week.

Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.

• Directly responsible for dispatching all drivers and assigning all route related equipment and supplies.
• Take all customer pickup request calls and dispatch stat and non‑stat calls cost‑effectively, ensuring applicable collection times are met or exceeded.
• Ensure compliance with TDG Act and all protocols/processes for all drivers.
• Complete all assigned administrative duties timely and act as backup route representative as required.
• Assign vehicles and route equipment, ensure client reports and supplies dispatched.
• Maintain route schedules, manifests up to date, accurate.
• Ensure driver compliance with TDG regulations.
• Maintain driver communication equipment, ensure daily schedules taken, remedial action for delays.
• Assist with vehicle inspection for specimens; ensure no specimens, reports, supplies left.
• Verify vehicle cleanliness.
• Control building rear entrance access and complete documentation.
• Collect and deposit cash bags, complete turn‑in logs.
• Ship internal and external documents.
• Complete inbound call tracking logs, stat tracking.
• Collect driver paperwork for supervisor approval.
• Report health and safety hazards and work in compliance with safe practices.
• Report equipment/area defects to supervisor timely.
• Liaise with couriers and ops managers for schedules/pickup.
• Perform delivery investigations.
• Manage and track stat schedules and route orders.
• Work with senior logistics coordinators to ensure accuracy of routes and meet service levels.

• Secondary school or equivalent education required.
• Valid driver’s license with clean abstract, understanding of routes and geography.
• Proficiency in English and French.
• 3–5 years related experience in manual dispatching.
• Proficient with Excel and email.
• Ability to multi‑task and work effectively in a high‑paced environment with little or no supervision.
• Good telephone manner; ability to diffuse difficult situations with clients and drivers.
• Ability to make difficult decisions with little or no forewarning without immediate availability to supervisors.
• Good interpersonal skills.
• Effective, clear and concise communicator who follows up on instructions.
• Ability to work with internal departments and pressure to deliver superior service levels.
• No disciplinary communication on file.
• Criminal background verification must be met as a condition of employment*.

• Join an award‑winning “Top Employer” with meaningful and impactful career opportunities.
• Access a health and wellness benefits program that supports you and your loved ones.
• Grow and thrive with a dynamic, successful company through internal mobility opportunities.
• Invest in your future through RRSP match benefits and an employee stock purchase program.
• Experience a collaborative, diverse workforce that prioritizes dignity and respect for all.

Senior level:
Mid‑Senior level

Employment type:

Full‑time

Internal deadline for application:
Thursday, December 18th, 2025 at 5pm EST.

Location:

1430 Blair Towers Pl, Ottawa.

Workstyle:
On‑site.

Hours of work: 37.5 hours per week covering all shifts (Days, Afternoons, Evenings) in dispatch when team members are off.

To apply, we encourage you to submit your application via our official career site.

Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.

In accordance with provincial legislation and our Accommodation Policy, a request for accommodation will be accepted as part of the Dynacare hiring processes.