On-site Intune Compute & MDM Technician

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a On-site Intune Compute & MDM Technician to join our team in Tiverton, Ontario (CA-ON), Canada (CA).

NTT Data Services is looking for an energetic fast learning and self-motivated candidate that has strong technical skill, able to work well with groups on a global level, and a consultative approach and problem‑solving abilities to enable our business partners to operate more effectively. These candidates will be responsible for designing, testing, and implementing large enterprise‑scale End User Compute based on Windows, Office 365, SCCM and Intune MDM.

Office is location in the Bruce County area.

Principal Accountabilities:

• Analyze and understand our current workstation management environment
• Manage and update workstation configurations (image/Auto Pilot)
• Manage and implement new Policies in our Active Directory/Intune environment
• Manage application deployments and their updates
• Develop and deploy scripts for the complex configuration of Windows
• Document the processes, structure and configuration put in place
• Supports complex and modern end user computing solutions.
• Understands and promotes end user technology standards for hardware, OS, core applications, and peripherals.
• Support end user architecture to evaluate, establish, integrate and maintain end user technology applications used to manage desktops, laptops, virtual desktops, virtual applications and mobile devices.
• Supports end user architecture to proactively automate, streamline and simplify processes and routine tasks.
• Creates and updates system documentation for operations, and support teams.
• Participates in multiple cross company projects and initiatives that impact the end user computing solutions and experiences.
• Must possess excellent organizational skills and demonstrate attention to detail.
• Ensure solutions and strategies are in alignment with up-to-date security standards.
• Identify and implement improvements including standardization, automation, and optimization of services to reduce costs and improve delivery speeds
• Establish and maintain technology standards, templates, and technical documentation as necessary.
• Deploying monthly and priority Windows updates
• Preparing new workstation and laptop images - 2 versions
  1) remote and
  2) on USB for IT field techs.
• interfaces the most with IT technicians - for machines that won't image, for new machines needing an image, for new drivers, all end user computing technology.
• evaluates and approves peripheral hardware such as docking stations.
• Windows Operating System Patching – Weekly/Monthly/Yearly
• Updating persistent VDI and floating VDI images/environments
• assignment of VDIs when requested in tickets
• Updating/validating firmware/drivers on devices and peripheral

Technical/Professional Requirements:

• Prior experience with Windows OS 10-11, policy administration
• 7 x 24 hour on-call support with primary working hours in the Canadian EST time zone
• Responsible for complex testing and analysis of all elements of the computer systems.
• Analyzes and provides innovative solutions to system engineering and design projects.
• Represents the organization in front of critical audiences such as clients/customers/vendors/executives.
• Thorough understanding and management of customer business needs and expectations
• Candidates must have exceptional customer service, problem solving, and communication skills.
• Must have sufficient technical depth to communicate with development and other internal organizations at a peer level as well as convey technical concepts to non-technical individuals.
• Possess the ability to work independently with minimal management supervision and with a global team of engineers.
• Strong team player with ability to work in a team and as individual contributor.
• Strong organizational and documentation skills.
• Fast learner, flexible and able to work on multiple tasks.

Qualification

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Possess 3-8 years of relevant…