Retail Operations Manager
Job in
Owen Sound, Ontario, N4K, Canada
Listing for:
PetSmart
Full Time
position
Listed on 2026-01-02
Job specializations:
-
Retail
Retail & Store Manager, Retail Associate/ Customer Service
Job Description & How to Apply Below
Pet Smart does Anything for – JOIN OUR TEAM!
Retail Operations Manager
About Life at Pet Smart
At Pet Smart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. This posting reflects an existing vacancy, and we are actively seeking candidates for this role.
Benefits that benefit you
Take care of yourself and your family members—whether they be two-legged or four, have feathers, fur, or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our AWEsome offerings:
Paid WeeklyHealth & Wellness Benefits*Group Registered Retirement Plan (RRSP) with company matchPaid Time off for full-time associatesAssociate discountsTuition AssistanceCareer pathingDevelopment opportunitiesJob summary
Pet Smart’s Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is accountable for merchandising and inventory management, pet care operations, opening and/or closing the store, leading associates, financial outcomes and maintaining a safe and organized environment.
Essential responsibilities
Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:
People Leadership:
Participates in employment decisions such as recruiting, interviewing, and coaching.Facilitates the associate experience and supports associate development; including, but not limited to ensuring associates are appropriately trained across the store, onboarding, associate reviews, labor management, mentoring, succession planning, and coaching for accountability.Address and administer associate complaints and grievances.Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs.Lead and coach associates on proper operational processes to ensure pets in our care are safe and healthy.Coordinates staffing coverage for process activities in pivotal areas of the store (pet care maintenance, hotel cleaning, salon cleaning, etc.)Validates completion of assigned operational messages and engagement video compliance.Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations.Recognizes and celebrates associates driving overall associate engagement.Overall Store
Experience:
Accountable for and provides oversight for the healthcare of store owned pets, including pet care maintenance, receiving new store owned pets, commitment standards (feeding, watering, and cleaning) for all pet habitats (bird, reptile, small animal, cricket, and fish aquariums), and care for sick store-owned pets.Accountable for, provides oversight, and validates proper execution of inventory management and pricing processes, including, but not limited to, inventory accuracy, receiving, stocking/re-stocking, inventory counts (live and non-live), product rotations and planner/planogram sets in a timely and organized manner.Evaluates operations and seeks opportunities to continuously improve experiences and services.Maintains vendor relationships, backroom standards, and communication boards.Oversight of the processes related to the Buy Online and Pick Up In Store and Ship From Store programs.Identifies and reacts to sales trends through analysis and merchandising activities.Responsible for making sound merchandising decisions with respect to discretionary space and discontinued merchandise.Maintains store standards (compliance and cleanliness) and leads a culture of empowerment by ensuring compliance to our Policies & Procedures (P&Ps) and Code of Ethics.Ensures a safe environment for our associates, pets, and pet parents.Responsible for taking immediate action and reporting when a sick/injured pet is identified in store.Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise as well as responding to general and escalated pet parent concerns.Expense…
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