Centralised - Private Patient Co-ordinator

As a Private Patient Coordinator, you will implement arrangements that will ensure that all private patients of the Trust are identified and received into a friendly, caring, and comfortable environment that meets the expectations of the paying patient. The post holder will initiate and maintain a warm, friendly, volopand supportive relationships with private patients throughout the duration of their admission and ensure that all their needs and expectations are reasonably met.

In addition, the post holder will continuously monitor and ensure that arrangements in place are adequate and effective for the continued comfort of the paying patient throughout the duration of the patient’s inpatient stay.

• Deal with initial patient enquiries in a manner that promotes a favourable public image of the Trust.
• Deal with initial patient queries, comments, and complaints in accordance with the Trust's complaints procedure.
• Receiving booking for private patient and liaise with consultants and secretaries to identify planned admissions.
• Book theatre time for consultants as requested and ensure that all the information is recorded on the Theatre Information Management System (TIMS) in time for patient admission.
• Ensure that patients are put on Electronic Patient Record (EPR) waiting list in time for their admission.
• Ensure information on EPR is kept up to date.
• Liaise with Pre-Assessment department to ensure that patients are booked for Pre-Assessment prior to their admission. passend
• Liaise with wards to confirm bed availability and book rooms for patients prior to admission.
• Maintain accurate records of case dialogue in Compucare, The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal
  
  Florida convictions.

We’re looking for a hard‑working individual who demonstrates close attention to detail, has a positive approach to their work and has good organisational skills. As a Private Patient Coordinator, you will coordinate and manage key administrative functions for private patients, feuille de referer, patients, carers, team members and referrers. You will also be responsible for ensuring private patients receive a high quality, professional administration service and benefit from excellent Մի customer service.

The successful candidate will need to have proven administrative and customer service experience with a good eye for detail, excellent communication, administrative and organisational/ prioritisation skills, knowledge of Microsoft Office സ്പ Word, Excel, and be able to liaise with employees at all levels. They will handle all contacts confidently with compassion, patience, and professionalism.

• NVQ Level 4 or RSA qualification in Customer Care or equivalent experience.
• Knowledge of finance computer systems and of other finance areas.
• Demonstrates detailed knowledge illegally of the policies, structures, culture within the Trust, relating to private practice.
• Experience of working within a service delivery environment, previous experience in the NHS.