Customer Experience Assistant

Join to apply for the Customer Experience Assistant role at Oxford Innovation
.

This role is located at the Wood Centre for Innovation (WCFI), a vibrant hub for science and technology businesses in Oxford.

Salary of £25,662 per annum.

Time off: 25 days’ holiday plus bank holidays.

• Welcome visitors with warmth and professionalism, creating a positive first impression.
• Manage reception duties, including calls, emails, post, and meeting room bookings.
• Support events, social media updates, and community engagement activities.
• Keep the Centre running smoothly by maintaining supplies, equipment, and shared spaces.
• Assist with a variety of customer needs, from booking couriers to recommending local spots.
• Provide backup support to the Centre Manager and Assistant Centre Manager.

• A confident, approachable personality and a natural flair for customer service.
• Strong IT skills and the ability to pick up new systems quickly.
• A proactive, can-do attitude and a keen eye for detail.
• Flexibility and a team spirit – ready to pitch in wherever needed.

• Flexible benefits: options to swap salary for additional benefits, including extra holiday.
• Wellbeing: wellbeing days, Employee Assistance Programme, and health resources.
• Perks: discounts on high street brands, EV leasing, cycle to work scheme, and more.
• Development: full induction, buddy system, and ongoing learning opportunities.
• Culture: a supportive, inclusive team that values your voice and ideas.
• Purpose:
  
  a chance to make a real difference in the lives of entrepreneurs and growing businesses.

If this sounds like your kind of role, click ‘Apply’ to join us as our new Customer Experience Assistant. Got questions? Reach out – we’re happy to chat.

We’re building a workplace where everyone feels valued and respected. We welcome applications from people of all backgrounds, experiences, and identities. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply – you might be just the person we’re looking for.

We reserve the right to close the vacancy once we’ve received sufficient applications, so apply early to avoid disappointment.