Customer Care Associate; German Speaker

Customer Care Associate (German Speaker)

Customer Care Associate – German Speaker

Do you enjoy helping people, solving problems, and making a real difference in science? We’re partnering with a global life sciences and technology innovator whose products are used by researchers around the world to drive breakthroughs in biology and healthcare. They’re now looking for a Customer Care Associate (German Speaker) to be the friendly, reliable voice supporting their customers.

• Work for a mission-driven organisation shaping the future of scientific research
• Be part of a collaborative, supportive customer care team
• Hybrid working with long-term career potential
• Make a real impact on customers who rely on advanced technology

• Support customers with orders, shipments, and account queries
• Provide clear, friendly, and empathetic service every time
• Keep customer cases accurately updated in the CRM system
• Work closely with Sales, Logistics, Operations, and Support teams
• Escalate complex issues when needed — and always follow up
• Help ensure every customer interaction ends on a positive note

(No technical troubleshooting required — this role is focused on service and coordination.)

• Fluent German and strong English communication skills
• Previous experience in customer service or a customer-facing role
• Comfortable handling phone-based interactions
• Highly organized and able to manage multiple cases at once
• Confident with Microsoft Office; CRM/ERP experience is a plus
• A positive, proactive mindset and genuine care for customers

If you enjoy helping people, want to use your German professionally, and like the idea of supporting cutting-edge science — we’d love to hear from you.

Apply now or message us to learn more.

Entry level

Full-time

Customer Service, Project Management, and Administrative