Trust & Safety Representative

Trust & Safety Representative (£13/hr)

As a Trust & Safety Advisor, you will play a vital role in verifying the safety and authenticity of experiences listed on our platform. Your responsibilities include performing validation checks, reviewing supplier and customer information, and identifying potential risks. While this is not primarily a customer service role, occasional phone and email interactions with customers will be required.

• Flexible Hybrid Setup:
  In-office work required 1 weekend out of 2
• £13 per hour pay

• Perform validation checks to confirm suppliers and experiences comply with safety and legitimacy standards
• Investigate suppliers and bookings using provided customer information and internal tools
• Analyze data to assess risks and make sound, evidence-based decisions
• Effectively communicate findings to customers and suppliers via clear, concise phone and email correspondence
• Resolve validation-related issues and provide constructive feedback to customers
• Detect fraudulent activity or account misuse and implement appropriate measures to mitigate risks

• Previous experience in research-based roles or customer service is desirable
• Proficiency in Microsoft Office tools (e.g., Excel, Outlook, Word)
• Comfortable working on a PC with the ability to quickly adapt to new software or tools
• Experience in fraud investigation, risk analysis, or trust and safety roles is a plus
• Exposure to account verification, validation processes, or risk management is preferred
• Fluency in a second language (e.g., Spanish, French, Portuguese, German, Italian) is beneficial but not required

Pro Pivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran’s status, sexual orientation, or any other protected factor.