Service Coordinator

Service Co-Ordinator

Didcot

26,000 per annum

• Manage and maintain the work diary for service engineers, including scheduling appointments, booking travel and accommodation, and ensuring all necessary equipment is prepared
• Respond promptly and professionally to customer enquiries via phone and email, providing accurate information and guidance
• Prepare and issue quotes for service contracts, additional work, and any ad‑hoc requests
• Liaise with suppliers and sub‑contractors to obtain quotes, place orders, and coordinate work schedules to ensure timely completion of tasks
• Monitor ongoing service jobs and follow up with customers to ensure satisfaction and resolution of any issues
• Troubleshoot customer problems and recommend the most appropriate solutions to meet their needs
• Maintain accurate records of customer interactions, work orders, and service reports
• Support continuous improvement initiatives within the service team, identifying areas for process enhancement

• Strong organisational and time management skills, with the ability to manage multiple priorities effectively
• Excellent communication skills, both written and verbal, with a professional phone manner
• Customer-focused, with a proactive approach to problem-solving and delivering solutions
• Experience in coordinating service teams, handling enquiries, and managing schedules is highly desirable
• Confident in liaising with suppliers, sub‑contractors, and clients
• Competent with Microsoft Office suite and other service management software
• Detail‑oriented, with strong record‑keeping and administrative skills
• A positive, flexible, and collaborative approach to work, thriving in a fast‑paced environment