Field Operations Specialist

Hybrid - Kidlington - OX5 1QT
, Hybrid - Oxford STW - OX4 4YU
, Hybrid - Reading (STW) - RG2 0RP

Job title Field Operations Specialist  Division Asset Operations & Capital Delivery Location Hybrid - Kidlington - OX5 1QT
, Hybrid - Oxford STW - OX4 4YU
, Hybrid - Reading (STW) - RG2 0RP
Contract type Permanent Full/Part-time Full-time Hours 36 hours per week Salary Offering a salary of up to £45,000 per annum, depending on skills and experience. Job grade B Closing date 17/12/2025

We have an exciting opportunity at Thames Water to join us as a Field Operations Specialist.

As a Field Operations Specialist, your role will be to carry out field investigations into complex operational problems with our wastewater network, identifying solutions to improve efficiency and customer satisfaction.

This is within a defined geographical area of the Thames Valley. This role will require you to be based 40% of the time in the field and 60% of the time in the office, so someone comfortable with both field-based and office/hybrid work is essential.

Base location: Kidlington - OX51QT
, however, you will cover a wider area and drive between several different sites; therefore, you will need a full clean UK driving licence.

Working pattern: Hybrid – 36 Hours Per week, plus the inclusion on a standby rota for which you will receive additional payment.

• Coordinating complex planned and reactive technical activities to ensure maximum effectiveness and minimal customer impact.
• You will be the main point of contact for any emergency works required in your area and will be responsible for ensuring that contractors are working safely and in compliance with business procedures.
• Plan and collaborate with our delivery partners to deliver asset maintenance activity.
• Provide technical support to determine solutions to problems and ensure a robust, stable, and efficient network.
• Deliver event crisis management plans, minimising service interruptions and impact on Thames Water customers.
• Work alongside the field teams and customer solution centre to determine the cause of complex/difficult problems and find a suitable resolution.
• Contractor auditing, ensuring that all works are being completed to the Thames Water standards and in line with compliance and business requirements.
• Provide information on required maintenance and improvement, and assist with contingency planning.
• Reporting back to the business on the performance of your region, highlighting any high risks to the business.
• Promote a culture of health and safety as well as continuous improvements across your region.

• Good verbal and written communication skills.
• Be fully competent at using IT systems and office software.
• Previous experience working within the Water Industry, ideally on wastewater networks, would be beneficial but not essential.
• Delivering customer excellence through network delivery.
• Have a zero‑compromise approach to health and safety and must be persistent in your methods.
• Be an exceptional communicator at all levels of an organisation.
• Have previous experience working and managing the activities of third‑party contractors.
• Be able to demonstrate good business/stakeholder awareness, together with an innovative and creative approach to problem‑solving and strong teamwork and influencing skills.

• Offering a salary of up to £45,000 per annum, depending on skills and experience.
• Company Car allowance is provided.
• Annual Leave 26 days holiday per year, increasing to 30 with the length of service (Plus bank holidays).
• Personal Medical Assessments – Open to all once a year.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers,…