It Technician

1st & 2nd Line IT Support Technician - 100% Office based, central Oxford

£26,000 £ 28,500 Monday Friday (37.5 hours per week)

IF YOU DO NOT LIVES IN THE OXFORD AREA YOU WILL BE AUTOMATICALLY

Are you an IT Support professional who enjoys helping people, solving problems, and seeing the direct impact of your work every day? This could be the perfect role for you.

Global CTS are working with a friendly, well-established private school in Oxford that is investing heavily in its technology.

The school has rolled out personal devices to staff and students in the last 12 months, they re looking for a 1st & 2nd Line IT Support Technician to play a key role in keeping all the IT devices in working order as well as trouble shoot with often less IT literate people.

Reporting to the IT Manager, where your ideas, initiative, and people skills will truly matter. You ll be supporting staff and pupils who rely on IT every day, so being able to explain things simply and calmly to non-technical users is just as important as your technical knowledge.

What s In It For You?

• 30 days annual leave + bank holidays, all taken during school holidays
• Company pension scheme
• Generous fee remission for children of staff
• Free meals during term time

What Your Day Might Look Like

• Helping staff and pupils with day-to-day IT issues, either face-to-face or remotely
• Installing and maintaining laptops, desktops, printers, and other devices
• Supporting the rollout of new hardware, software, and network upgrades
• Troubleshooting issues across Windows/macOS, applications, and networking
• Managing helpdesk tickets and making sure users feel supported and informed
• Spotting recurring issues and fixing them before they become bigger problems
• Working closely with different departments across the school
• Sharing simple guidance and tips to help users feel more confident with technology

What We re Hoping You ll Bring

• Practical hands-on experience in IT support (1st or 2nd line)
• Basic understanding of networks, systems, and common operating systems
• Confidence installing and supporting software and hardware
• Calm, friendly approach and the ability to explain IT in plain English
• Genuine interest in learning, improving, and supporting others
• An ICT-related qualification is a bonus, but not essential
• Clear and concise communication skills over the phone and face to face