Programme Manager

Programme Manager

Department: Internal Technology

Employment Type: Permanent - Full Time

Location: Oxford, UK

We are seeking an experienced and forward‑thinking Programme Manager to lead Aurora’s enterprise‑wide transformation of our core business processes and systems. This role will be pivotal in delivering a programme that will streamline and digitise our lead‑to‑cash operations, remediate and enhance our CRM and ERP estates, strengthen data foundations, and drive sustainable scalability across the organisation.

Reporting to the Head of Internal Technology, you will work closely with technology teams, business leaders, and external partners to translate strategic objectives into an actionable, well‑sequenced delivery programme. You will oversee multiple work streams spanning process redesign, systems optimisation, data and reporting enablement, and integration/automation, ensuring alignment, effective prioritisation, and timely execution. This role is the internal programme leadership, taking responsibility for coordinating all internal activities and working closely with our strategic delivery partner project team to orchestrate the entire programme.

This is a unique opportunity to shape the future architecture, processes, and operating model of a fast‑growing global organisation. You will join a highly collaborative environment and take a leading role in a transformation that will underpin our continued expansion, improve operational efficiency, and enable future innovation—including AI, automation, and advanced analytics.

We are looking for someone who has a high attention to detail and can hit the ground running. This is a chance to have a significant impact an organisation where individuals thrive on change and to work within an innovative and growing SME.

Programme Leadership & Governance:

• Lead the end‑to‑end delivery of Aurora’s enterprise transformation programme, ensuring alignment with strategic goals, target state design, and business priorities
• Establish and maintain robust governance structures, reporting mechanisms, RAID management, and decision‑making processes across all work streams
• Manage programme‑level timelines, scope, budget, dependencies, and critical paths to ensure successful and sustainable delivery

Stakeholder Engagement & Communication:

• Build strong relationships with senior leaders and cross‑functional stakeholders across Commercial, Advisory, Finance, Technology, Legal, and People & Culture
• Communicate progress, risks, and change impacts clearly and proactively to executive sponsors and programme steering committees
• Facilitate workshops, design sessions, and roadmap discussions to ensure clarity, alignment, and shared ownership

Partner and Vendor Management:

• Coordinate external consultancy partners, ensuring effective mobilisation, clear deliverables, strong performance, and value for money
• Ensure partner proposals, methodologies, and designs align with Aurora’s strategic intent and long‑term technology roadmap

Change, Adoption & Continuous Improvement:

• Ensure programme outputs translate into measurable business outcomes, including efficiency gains, improved data quality, and enhanced user experience
  
  Work closely with the Change Manager to drive organisational readiness, training needs assessment, and adoption planning in partnership with business functions
• Promote a culture of continuous improvement, future‑proofing processes and systems to enable innovation and ongoing evolution

Required attributes:

• Proven experience leading complex, multi‑workstream transformation programmes within technology‑enabled business environments
• Strong background in enterprise systems delivery, ideally including CRM (Salesforce) and ERP (Dynamics 365 F&O) or similar platforms
• Experience working with external consultancies or delivery partners
• Demonstrable ability to orchestrate process redesign programmes across multiple business functions
• Exceptional stakeholder management skills, with the ability to influence and engage senior leaders and cross‑functional teams
• Highly organised with excellent time management, prioritisation, and programme…