IT Technical Support Team Leader
Job in
Oxford, Oxfordshire, OX1, England, UK
Listing for:
Berkeley Square IT Ltd
Full Time
position
Listed on 2026-11-04
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Technical Support, Network Administrator
Job Description & How to Apply Below
- Oxfordshire
- Up to £50,000
My client are seeking an experienced IT Technical Support Team Leader to manage and develop a 2nd Line IT Support team, overseeing day-to-day operations, workload management and escalations.
You will drive service improvements, ensure high standards of incident management, develop processes and documentation, and provide technical support for a broad IT infrastructure covering on-premise and cloud environments.
Key Requirements:
* Experience managing and developing a 2nd Line IT Support team.
* Strong technical knowledge of Microsoft technologies, including Windows, Active Directory, Microsoft 365, Intune and Azure.
* Experience with Exchange, Power Shell, networking and VMware.
* Understanding of ITIL, Incident, Change and Release Management.
* Strong troubleshooting, communication and stakeholder management skills.
* A proactive approach to service improvement, automation and team development.
Location:
Oxfordshire – 4 days per week in the office
Salary: £50,000 per annum
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